Bright Sarpong
Maidsto,Kent
Summary
Organized professional with a focus on problem-solving, combining strong communication and project management skills. Demonstrated ability to manage tasks and coordinate teams to ensure smooth and timely project execution. Committed to optimising processes and enhancing team productivity to achieve outstanding results.
Skilled in resource organisation, activity planning, and child development understanding to enhance educational experiences. Committed to promoting student well-being while adhering to health and safety standards and child protection guidelines.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Rail Replacement Coordinator
Transport Uk
London, City of London
04.2024 - Current
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Coordinated project tasks for successful and timely completion.
- Inspecting tickets and helping passengers get through train stations and car park
- Answered phone calls and responded to emails from clients.
- Answering passenger questions and helping them get where they need to be
- Managed databases and information systems, maintaining accurate and accessible records.
- Dealt with lost property
- Implemented risk management strategies to mitigate potential issues.
- Ensured passengers safely got on the right train or buses to their destinations.
- Addressed customer complaints and resolved issues.
- Managed and prioritised varied and busy workloads to meet deadlines.
- Troubleshot potential problems before escalation, preventing major disruptions.
- Streamlined team communication by implementing effective coordination strategies.
- Handled administrative tasks, freeing up time for senior staff members.
- Helped to tidy up the station.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Conducted regular safety and security checks
- Planned and coordinated events and activities, maintaining seamless and efficient workflow.
- Built and maintained strong relationships with partners and key stakeholders.
- Answered passenger questions and helped them get where they needed to be.
- Enhanced team productivity with efficient delegation of tasks.
- Led and managed administrative staff to maintain smooth daily operations.
Warehouse picker
Staffline
Derby, Derbyshire
10.2023 - 05.2025
- Picked orders for efficient dispatch, ensuring all goods were correctly packaged.
- Packaged picked items securely, reducing risk of damage during transit.
- Double-checked orders against pick lists to reduce errors and confirm accuracy.
- Improved warehouse efficiency by diligently maintaining a neat and organised workspace.
- Reduced product damage by handling items with care during the picking process.
- Kept clean working area, reporting any issues to management.
- Completed work orders and packing slips with accuracy.
- Maintained cleanliness of warehouse for improved safety standards and work conditions.
Teaching assistant
Aspire People Limited
Sutton Coldfield, Birmingham
10.2024 - 01.2025
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Prepared classroom materials to facilitate efficient lessons.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
Cleaner
Atlas Cleaning
Derby, Derbyshire
07.2024 - 10.2024
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Worked quickly to complete cleaning within allotted timeframes.
- Vacuumed carpeted areas and mopped hard floors.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Cleaned and dried windows, mirrors and glass surfaces.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Safely stored cleaning solutions, equipment and chemicals.
- Polished glass, mirrors and metal items to attractive shine.
- Emptied and cleaned trash cans following procedures.
- Used correct procedures to clean floors, communal areas and work spaces.
- Followed health and safety standards governing correct use of chemicals.
- Spot cleaned and sanitised high-touch areas.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
Education
Master of Arts - Social Science
University of Education, Winneba
Ghana 09.2013 - 07.2017
Master of Arts - Education
University of Derby
Derby 09.2023 - 11.2024
Skills
- Positive attitude
- Good customer service experience
- Ability to handle challenging situations
- Excellent communication skills
- Team player
- Patience and empathy
- Patience and tolerance
- Clear communication
- Creative thinking
- Classroom support
- Adaptable
- Computer literacy
- Timekeeping
- Activity planning
- Challenging behaviour management
- Mentoring students
- Teaching techniques
- Behaviour management
- Student supervision
- Health and safety regulation
- Safeguarding regulations compliance
- Attention to detail
- Physical stamina
- Resilient
- Child protection and safeguarding guidelines
- Social emotional learning
- Knowledge of cleaning products
- Maintaining safe environments
- Resource organisation
- Excellent literacy skills
- Child development understanding
- One-to-one and small group instruction
- Lesson planning assistance
- Classroom management
- SEND support
- Exemplary communicator
- Early childhood education
Timeline
Teaching assistant
Aspire People Limited
10.2024 - 01.2025
Cleaner
Atlas Cleaning
07.2024 - 10.2024
Rail Replacement Coordinator
Transport Uk
04.2024 - Current
Warehouse picker
Staffline
10.2023 - 05.2025
Master of Arts - Education
University of Derby
09.2023 - 11.2024
Master of Arts - Social Science
University of Education, Winneba
09.2013 - 07.2017
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