Alex Woropaj
London
Summary
Hardworking professional with diverse expertise in customer service and culinary fields. Known for excellent communication skills and rapid learning ability in fast-paced environments. Strong team player with a focus on delivering quality results. Prepared to pursue challenging roles for further career advancement.
Overview
6
6
years of professional experience
Work history
Rail Replacement Coordinator
INTSOL
London, London
06.2025 - Current
- Ensure passengers recsive clear infarmation, both before and during replacernent operations.
- Handle customer concerns or complaints professionally and promptly.
- Aim to minimize disruption, providing the smoothest possible travel experience.
- Oversee bus/coach deployment to ensure the correct number of vehicles are available and on schedule Monitor service performance and handie unexpected issues (vehicle breakdowns, delays, driver shortages, etc.).
- Support station staffin managing passenger flow and ensuring safety during transfers.
- Respond quickly to changes, rerouting vehicles or adjusting schedules as needed.
Unit Manager
Eat DOME
London, London
05.2025 - Current
- Trained new employees on standard operating procedures, reduced learning curve period significantly.
- Coordinated unit meetings, ensured clear communication amongst all members.
- Delegated tasks appropriately to maximise productivity of the team.
- Ensured compliance with health and safety regulations during all operations.
- Managed resources effectively for optimal utilisation.
Chef de Partie
Notto Pasta Bar
10.2023 - 04.2025
- Responsible for ensuring kitchen safety and maintaining a clean, organised workspace.
- Efficiently filled out HACCP forms and adhered to health and safety protocols.
- Worked collaboratively as part of a team to deliver high-quality dishes.
Railway Replacement Coordinator (Voluntary)
PKP
Nowy Sącz, Małopolska
09.2023 - 09.2023
Waiter
Apple Tree Cafe
12.2022 - 09.2023
- Delivered exceptional customer service in a busy, fast-paced environment.
- Ensured accurate communication between kitchen staff and customers.
- Assisted customers with inquiries and ensured a pleasant dining experience.
Chef
Honest Burgers
05.2022 - 12.2022
- Managed cooking in a hot and demanding kitchen environment while ensuring safety protocols.
- Communicated effectively with colleagues and customers to deliver high-quality meals.
- Ensured food preparation adhered to high standards of safety and quality.
Customer Service Assistant (Work Experience)
TFL London Underground, Canada Water Station
London, City of London
03.2020 - 03.2020
- Assisted commuters by providing directions and support during their journeys.
- Gained valuable experience in customer service and communication.
- Duration: 1 Week
Education
GCSEs - Mathematics, English, Science, Geography, and Drama
BTEC Level 3 - Engineering
Skills
- Effective teamwork and communication
- Multitasking and organisational proficiency
- Rapid adaptability to new processes
- HACCP and health safety understanding
- Customer relationship management systems
- Quality assurance methods
- Employee management
Languages
English: Advanced
Polish: Intermediate
References
kingscross@honestburgers.co.uk, ewafabisiak@yahoomail.co.uk, giorgioseciu@gmail.com, scott@nottopastabar.co.uk, Available upon request.
Timeline
Rail Replacement Coordinator
INTSOL
06.2025 - Current
Unit Manager
Eat DOME
05.2025 - Current
Chef de Partie
Notto Pasta Bar
10.2023 - 04.2025
Railway Replacement Coordinator (Voluntary)
PKP
09.2023 - 09.2023
Waiter
Apple Tree Cafe
12.2022 - 09.2023
Chef
Honest Burgers
05.2022 - 12.2022
Customer Service Assistant (Work Experience)
TFL London Underground, Canada Water Station
03.2020 - 03.2020