Summary
Overview
Work history
Education
Skills
References
Timeline
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Charlotte Marshall

London

Summary

Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence. Skilled analyst and problem-solver focused on eliminating operational gaps and optimizing services. Provide team members with the knowledge and tools to succeed in fast-paced environments.

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work history

Rail Replacement Bus Service Coordinator

Transport UK London Bus
London
04.2024 - Current
  • Managed and prioritised varied and busy workload to meet deadlines.
  • Coordinated project meetings, documenting key action items and decisions.
  • Monitored processes and proposed recommendations for improvements.
  • Adapted to unforeseen challenges with proactive, flexible approach.
  • Assisted in creating and updating project documentation templates.
  • Addressed customer complaints and resolved issues.
  • Scheduled meetings to discuss progress of projects and tasks.
  • Demonstrated resilience and composure under pressure for successful project outcomes.
  • Planned and coordinated events and activities, maintaining seamless and efficient workflow.
  • Build and maintained strong relationships with partners and key stakeholders.

RAIL FREIGHT CONTROL MANAGER

SCS Railways HS2
Willesden Euro Terminal
06.2021 - 01.2024
  • Person in charge of all decision making whilst on shift (PIC).
  • Working with different systems Bulk smart, TOPs & Data scope.
  • Hold weekly operations meetings.
  • Create train plan orders and final schedules.
  • Collecting KPI data.
  • Understand and brief SSOW.
  • Liaise with subcontractors and build a working relationship with rail freight companies and network rail.
  • Handle all train movements within the euro terminal from arrivals to departures, weighing and amending making sure they're safe to travel on the network.
  • Prepare any train documents needed COR paperwork.
  • Handle difficult tasks such as derailments, strikes and unforeseen events.
  • Manage day to day running of the operations.
  • Experience of dealing with incoming and outbound correspondence, managing databases, records and creating detailed written responses.
  • Monthly health and safety site walk outs to view the surrounding area alongside a site safety supervisor.
  • Managing and overseeing all rail operations.
  • Mentored and trained new employees on company policies and procedures.
  • Liaised regularly with upper management to ensure alignment of goals and objectives.
  • Collaborated with staff to develop and carry out processes, resulting in improved performance.
  • Communicate plans and actions to meet departmental goals.
  • Monitored evolving regulatory changes and parameters to maintain operational compliance.

WEIGHBRIDGE OPERATOR

O'Neill & Brennan
SCS Railways HS2, Willesden Euro Terminal
04.2021 - 06.2021
  • Recording weights for Inert material coming from various HS2 site compounds.
  • Maintain the weighbridge and general area of the weighbridge including the office in a clean tidy and hazard free condition.
  • Health & safety awareness PPE.
  • Collected product samples and prepared them for laboratory analysis and testing.
  • Documented quantity, quality, type, weight, test result data, and value of materials or products to maintain shipping, receiving, and production records and files.
  • Inspected incoming loads of waste to identify contents and to screen for presence of specific regulated and hazardous wastes.
  • Prepared measurement tables and conversion charts, used standard formulas.

WEIGHBRIDGE ADMINISTRATOR/CLERK

Westminster Waste LTD
London
10.2015 - 07.2020
  • Record weights and waste type by vehicle, completing appropriate documentation and collect driver's signatures, for accounting purposes.
  • Book daily jobs for customers.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Register and update customers details and verify their account.
  • Monthly waste reporting.
  • Planning logistics of company vehicles.
  • Organise and manage waste disposal, collection, and recycling facilities.
  • EWC Codes, waste carrier's licenses and permits
  • Yard management.
  • Logistics and fleet management.
  • Skip permits/licences.
  • Compiled and analyzed data to generate reports for business decision-making.
  • Managed detailed filing system for organizing client records.
  • Utilized computer software to complete various administrative tasks.
  • Created or maintained database of customer accounts.
  • Conducted and oversaw contingency plan integration and operations.

WEIGHBRIDGE ADMINISTRATOR

Southwark Metals LTD
London
12.2012 - 06.2015
  • Record weights and waste type by vehicle, completing appropriate documentation and collect driver's signatures, for accounting purposes
  • Maintain the weighbridge and general area of the weighbridge including the office in a clean tidy and hazard free condition
  • Issuing cheques and processing BACS payments
  • Paying invoices and raising purchase orders
  • Assisting with general administrative duties where appropriate
  • Register and update customers details and verify their account
  • Organise weekly rotas
  • Manage customer complaints
  • Assign pre-paid VISA cards to customers
  • Able to use a cheque exchange facility
  • Generate a daily, weekly, and monthly report
  • Assign work to and employer and review agenda at the end of the day
  • Book daily jobs for customers
  • Answering incoming calls
  • Set up VAT registered customers.

EVENTS ADMINISTRATOR

Mission Impossible
London
08.2011 - 09.2012
  • Welcoming and introducing clients.
  • Managing and organising executive's diary, meetings, appointments.
  • Arranging couriers.
  • Keeping the reception area tidy.
  • Answering and forwarding calls.
  • Screening phone calls.
  • Screen and respond to incoming and outgoing emails and phone enquire.
  • Sorting and distributing post.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Took meeting minutes and distributed to core staff for effective inter-office communication.

Education

DIPLOMA - Specialist Media Make-up

Barnet and Southgate College
London
09.2010 - 06.2012

GCSEs -

Highbury Fields School For Girls
London
09.2005 - 05.2010

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Skills

  • Team Leadership
  • Verbal and Written Communication
  • Staff Management
  • Strategic Planning
  • Cross-Functional Team Management
  • Key Performance Indicators (KPI)
  • Scheduling and Coordinating
  • Managing Multiple Tasks
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Service planning


References

References available upon request.

Timeline

Rail Replacement Bus Service Coordinator

Transport UK London Bus
04.2024 - Current

RAIL FREIGHT CONTROL MANAGER

SCS Railways HS2
06.2021 - 01.2024

WEIGHBRIDGE OPERATOR

O'Neill & Brennan
04.2021 - 06.2021

WEIGHBRIDGE ADMINISTRATOR/CLERK

Westminster Waste LTD
10.2015 - 07.2020

WEIGHBRIDGE ADMINISTRATOR

Southwark Metals LTD
12.2012 - 06.2015

EVENTS ADMINISTRATOR

Mission Impossible
08.2011 - 09.2012

DIPLOMA - Specialist Media Make-up

Barnet and Southgate College
09.2010 - 06.2012

GCSEs -

Highbury Fields School For Girls
09.2005 - 05.2010

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