Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jess Heasman

Selsey,west

Summary

Dedicated professional with expertise in customer service, food preparation, and strict adherence to health and safety standards. Demonstrates exceptional skills in handling customer complaints, ensuring satisfaction, and maintaining a professional appearance. Proficient in food safety compliance, allergen awareness, and kitchen cleaning procedures while fostering teamwork and upholding high hygiene practices. Committed to delivering quality service with a focus on efficiency and empathy towards customers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Catering assistant

John Lewis & Partners
Chichester, West Sussex
01.2021 - 08.2024
  • Ensured freshness of ingredients by properly storing them according to food hygiene standards.
  • Handled cash transactions with customers, maintaining integrity and accuracy at all times.
  • Followed recipes meticulously to maintain consistency in taste and quality.
  • Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
  • Enhanced customer experience by promptly addressing queries and complaints.
  • Collaborated with other team members for smooth catering operations during events.
  • Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
  • Set up dining areas for special events, improving the overall ambiance.
  • Prepared high-quality meals for customer satisfaction.
  • Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
  • Assisted in training new staff members, fostering a supportive work environment.
  • Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
  • Executed food preparation tasks efficiently to meet dining deadlines.
  • Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
  • Upheld presentation standards by arranging food items attractively on serving trays and tables.
  • Implemented hygiene protocols throughout daily duties ensuring safe food handling.

Kitchen staff member

The Lifeboat
Selsey, West Sussex
07.2019 - 12.2020
  • Handled all foods, storage and cleaning activities in accordance with sanitary procedures.
  • Demonstrated teamwork by assisting fellow staff during peak hours.
  • Utilised knife skills, improving precision and reducing waste.
  • Assisted in food preparation for enhanced meal quality.
  • Prepped ingredients prior to cooking for more efficient service times.
  • Followed health and safety guidelines, ensuring a safe work environment.
  • Cleaned utensils and equipment to maintain hygiene standards.
  • Multi-tasked efficiently to meet strict deadlines.
  • Followed strict hygiene practices, providing a sanitary kitchen environment.
  • Inventoried supplies, minimising unnecessary costs on overstocking ingredients.
  • Assisted chef in plating dishes beautifully for exceptional presentation.

Education

Bachelor of Arts - Acting

Chichester College
Chichester
09/2020 - 06/2024

Bachelor of Arts - Drama, Theatre, and Directing

University of Chichester
Chichester
09/2024 -

Skills

  • Professional composure
  • Instruction adherence
  • Sense of urgency
  • Kitchen cleaning procedures
  • Empathy towards customers
  • Personal hygiene awareness
  • Handling customer complaints
  • Food safety standards compliance
  • Maintaining professional appearance
  • Customer satisfaction focus
  • Team player
  • Cash handling
  • Complaint management
  • Customer Service
  • Food preparation
  • Food safety
  • Food allergen awareness
  • Health and safety proficient
  • Strict hygiene practices

Certification

Level 3 Food Safety Certificate issued by John Lewis. April 2021.

Timeline

Catering assistant

John Lewis & Partners
01.2021 - 08.2024

Kitchen staff member

The Lifeboat
07.2019 - 12.2020

Bachelor of Arts - Acting

Chichester College
09/2020 - 06/2024

Bachelor of Arts - Drama, Theatre, and Directing

University of Chichester
09/2024 -

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Jess Heasman