Brett Stone
Ockbrook,Derby
Summary
A motivated and enthusiastic individual with a strong passion for learning and personal development. Thrives in team environments, building strong working relationships and contributing positively to workplace culture. Hardworking and goal-driven, bringing energy, passion, and natural leadership while always striving for best performance.
Overview
5
5
years of professional experience
Work history
Hospitality Staff Member
Genting Casinos
Derby, Derby
2025.02 - 2025.07
- Ensured guest satisfaction by providing exceptional customer service.
- Demonstrated flexibility by working various shifts.
- Dealt with cash handling accurately whilst processing payments from guests.
Theraputic Support Worker
Headzpace
Long Eaton, Derbyshire
2024.11 - 2025.02
- Promoted physical activity through assistance with exercises.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Enhanced wellbeing of patients by providing emotional support and companionship.
Customer Service Manager
Ladbrokes
Derby, Derby
2023.05 - 2024.10
- Enhanced customer satisfaction by providing excellent service at the cashier's desk.
- Managed end-of-day cash reconciliation tasks, guaranteeing accuracy in financial reports.
- Upheld company policies regarding responsible gambling practices consistently, safeguarding both the business and its clients from potential risks associated with excessive wagering habits.
Support Worker
Rethink Mental Illness
Heanor, Derbyshire
2022.06 - 2023.03
- Administered medication according to schedule.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Increased comfort levels with personal care duties such as bathing and dressing.
Floor Staff & Host
Revolucion De Cuba
Derby, Derby
2020.03 - 2021.12
- Handled table reservations for smoother dining experiences.
- Fostered customer loyalty through attentive service and personal acknowledgements.
- Maintained high levels of customer service by promptly addressing guest queries.
Education
A Level - Public Services, Psychology, Core Maths
Heanor Gate Sixth Form
Heanor08.2020
GCSE - Physics, Chemistry, Biology, Maths, English language and literature, German, History, Psychology
Heanor Gate Science College
Heanor08.2017
Skills
- Time management and organization
- Strong leadership and coordination
- Strong customer service
- Written and verbal communications
- Food prep, service and safety
- Strong team leadership and coordination
Timeline
Hospitality Staff Member
Genting Casinos
2025.02 - 2025.07
Theraputic Support Worker
Headzpace
2024.11 - 2025.02
Customer Service Manager
Ladbrokes
2023.05 - 2024.10
Support Worker
Rethink Mental Illness
2022.06 - 2023.03
Floor Staff & Host
Revolucion De Cuba
2020.03 - 2021.12
A Level - Public Services, Psychology, Core Maths
Heanor Gate Sixth Form
GCSE - Physics, Chemistry, Biology, Maths, English language and literature, German, History, Psychology
Heanor Gate Science College