Federica Clarkson
Dublin
Summary
Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements, as well as focuses on the smooth running of operations and customer experience.
Overview
3
3
years of professional experience
Work History
Hospitality Staff Member
Broadline Recruiters
Dublin
03.2024 - 12.2024
- Welcomed customers to property and offered immediate assistance with needs.
- Responded promptly to guest inquiries and resolved issues to maintain high service standards.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Followed all safety procedures when handling hot plates or sharp objects.
- Set up dining room to meet hospitality and service standards.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
Ice Cream Scooper
Ample Hills Creamery
New York City
06.2024 - 09.2024
- Demonstrated knowledge of flavours available when taking orders from customers.
- Memorised seasonal menu options and flavours to offer customers updated details on new items and offerings.
- Communicated inventory needs to supervisors so that supplies were always available during shifts.
- Collaborated with team members to ensure smooth operation during peak hours.
- Provided accurate change for customers' transactions.
- Provided excellent customer service, addressing inquiries and resolving complaints promptly.
Back of House Cook
Rockets IFSC
Dublin
07.2021 - 09.2022
- Performed workstation prep prior to shift start.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Ensured that all safety standards were followed while preparing meals.
Education
Bachelor of Arts - European Studies
Trinity College Dublin
Dublin 05-2024
Skills
- Beverage preparation
- Cash handling proficiency
- Professional appearance
- Guest relations expertise
- Strong multitasking
- Efficient organization
- Cleanliness and hygiene
- Menu memorization
Languages
English
First Language
French
Advanced (C1)
C1
German
Advanced (C1)
C1
Timeline
Ice Cream Scooper
Ample Hills Creamery
06.2024 - 09.2024
Hospitality Staff Member
Broadline Recruiters
03.2024 - 12.2024
Back of House Cook
Rockets IFSC
07.2021 - 09.2022
Bachelor of Arts - European Studies
Trinity College Dublin
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