Salesforce
Branka Makse Gearing
Telesales Executive
Ipswich
Summary
I currently work as a Telesales Executive for the Slovenian and Croatian market for Autovista Group Ltd, which is a leading data provider for the automotive sector. I thrive in fast-paced demanding environment by consistently hitting ambitious targets and delighting customers while maximizing revenue. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Telesales Executive
Autovista Group Ltd
5 2022 - Current
- Ensuring subscription renewals with existing customers in the Slovenian and Croatian market
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Participated in regular training sessions to stay up-to-date on product knowledge and enhance selling skills.
- Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.
- Assisted in the launch of new products, introducing them to customers and generating interest through compelling pitches.
- Mentored new hires as they joined the telesales team, providing guidance on company processes and sales strategies.
- Conducted market research to identify trends and opportunities within the industry, tailoring sales approaches accordingly.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
- Negotiated deals with clients for increased profitability while maintaining long-lasting professional relationships.
- I am currently becoming more involved with managerial responsibilities, such as monthly reports, working out commissions and helping my line manager manage the rest of my team
- Within the company I have also completed a Carbon literacy course, Self-harm and suicide prevention course, and I am currently in the process of gaining more Salesforce knowledge and mentoring a young adult with the EY Foundation for a minimum of 10 months.
Support worker
Pathways Care Group, Salutem Shared services
06.2021 - 04.2022
- Support worker in a home with adults with learning and physical disabilities
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Live in carer
Active Assistance
08.2019 - 06.2021
- Live in carer for people with spinal cord injuries, responsible for helping them with their personal hygiene and daily needs, cleanliness of their house, administering appropriate medication, taking care of their pets, driving them to and from appointments.
- Skillfully managed challenging behaviors while maintaining a calm demeanor, diffusing tense situations when they arose.
- Developed trusting relationships with clients through empathetic listening and genuine concern for their wellbeing.
Customer care and retention agent
The Times and The Sunday Times
04.2019 - 08.2019
- Customer care and retention agent for The Times and The Sunday Times, working with the Salesforce programme
- Collaborated with other departments to resolve complex issues, improving overall customer experience.
- Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
Representing big brands
RSPCA, Blue cross, Battersea
01.2019 - 03.2019
- Representing big brands such as RSPCA, Blue cross, Battersea
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Gimnazija Moste
Ljubljana, Slovenia 04.2006 - 04.2008
Skills
Microsoft Office
Social Media
Google Drive
Sales Strategies
Persuasion techniques
Target Achievement
Customer Service
Active Listening
Google Docs
Salesforce
Outbound and inbound calls
Certification
Carbon Literacy certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid time offWork from home optionPersonal development programsFlexible work hoursQuote
When was the last time you did something for the first time?
unknown
Software
Microsoft Office
Interests
Cosplay
Animals
Travelling
DIY projects
Timeline
Self-harm and suicide prevention (Level 2) certificate
06-2023
Carbon Literacy certificate
11-2022
Support worker
Pathways Care Group, Salutem Shared services
06.2021 - 04.2022
Live in carer
Active Assistance
08.2019 - 06.2021
Customer care and retention agent
The Times and The Sunday Times
04.2019 - 08.2019
Representing big brands
RSPCA, Blue cross, Battersea
01.2019 - 03.2019
High School Diploma -
Gimnazija Moste
04.2006 - 04.2008
Telesales Executive
Autovista Group Ltd
5 2022 - Current