Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Hi, I’m

Titilayo Akinleye

Hull
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Titilayo Akinleye

Summary

Service-oriented team player, with strong organizational skills. Friendly, personable and always professional even under pressure. Outstanding Telesales Executive with strong abilities to thrive in fast-paced demanding environment, consistently hitting performance targets and delighting customers efficiently. Effortlessly leverages script and adapts to customers by building rapport, understanding problems and deploying solutions.

Overview

10
years of professional experience

Work History

Capita(o2 Partnership)

Telesales Executive
02.2023 - Current

Job overview


  • Developed strong relationships with clients for increased customer retention and repeat business.
  • Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.
  • Delivered informative product presentations that showcased features and benefits, leading to higher conversion rates.
  • Participated in regular training sessions to stay up-to-date on product knowledge and enhance selling skills.
  • Overcame objections using friendly, persuasive strategies.
  • Enhanced overall team morale through positive attitude, willingness to help others, and consistent achievement of individual goals.

First City Monument Bank

Customer Service Team Leader
03.2014 - 11.2022

Job overview

  • Collaborated with cross-functional teams to ensure seamless customer experiences across all channels.
  • Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Assisted management in hiring decisions by conducting interviews and evaluating candidate potential.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

John Moore University
UNICAF (online Learning)

Master Of Arts from Human Resources Management

Yaba College of Technology
Lagos, Nigeria

Higher National Diploma from Urban And Regional Planning
10.2009

Skills

  • Persuasion techniques
  • CRM Software
  • Objection handling
  • Cross-selling services
  • Sales Pitches
  • Customer Service
  • Professionalism
  • Continuous Improvement
  • Team Collaboration
  • Microsoft Office
  • Excellent Communication
  • Phone Etiquette
  • Adaptability
  • Client Needs Assessment
  • Complaint resolution
  • Problem-Solving
  • Team building

Additional Information

  • Anti-money laundering Training
  • UK FCA & PRA Regulations & Compliance Training.
  • Fraud Prevention Training
  • Disability Awareness and Vulnerable Customers Training
  • Call Structure Training.
  • Team building for peak performance.
  • Negotiation and persuasion skills Training.
  • Contact center optimization training.
  • Customer service excellence.

Languages

English
Advanced (C1)

Timeline

Telesales Executive

Capita(o2 Partnership)
02.2023 - Current

Customer Service Team Leader

First City Monument Bank
03.2014 - 11.2022

John Moore University

Master Of Arts from Human Resources Management

Yaba College of Technology

Higher National Diploma from Urban And Regional Planning

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Titilayo Akinleye