Brandon Rooks
London
Summary
Dynamic professional with a proven ability to foster team motivation, drive customer service excellence, and deliver effective communication across diverse settings. Skilled in leadership, decision-making, and creative thinking, with a strong focus on time-management and achieving organisational goals. Committed to leveraging a positive attitude and exceptional interpersonal skills to inspire collaboration and optimise performance.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Supervisor
JD Sports
London
05.2024 - 09.2025
- Managed daily operations to increase productivity.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Coordinated with other supervisors to maintain consistency across shifts.
- Led team meetings, ensured clear communication amongst all members.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Monitored employee attendance records for maintaining discipline within the team.
- Provided constructive feedback to staff for improved performance levels.
Team member
Boost
London
05.2022 - 07.2022
- Maintained high standards of food hygiene, securing customer trust.
- Warmly greeted customers and proactively reduced wait times.
- Ensured workplace cleanliness with regular maintenance tasks.
- Displayed teamwork skills to improve overall productivity.
- Remained flexible to cover shifts and work overtime as required.
- Provided excellent customer service to enhance business reputation.
- Handled difficult customers, resulting in conflict resolution.
Education
A-Levels -
Escola Pia
Barcelona 09.2018 - 05.2019
Skills
- Positive attitude
- Team motivation
- Time-management
- Leadership
- Communication skills
- Decision making
- Customer service excellence
- Creative thinking
- Effective communication
Timeline
Supervisor
JD Sports
05.2024 - 09.2025
Team member
Boost
05.2022 - 07.2022
A-Levels -
Escola Pia
09.2018 - 05.2019
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