Rachel Lewis
Hereford,Herefordshire
Summary
Hospitality Professional focused on customer service and staff management. Delivered operational efficiency through effective problem analysis, task prioritisation, and delegation while ensuring compliance with health and safety standards. Committed to fostering staff development and advancing within hospitality by leveraging inventory control and customer satisfaction strategies.
Overview
8
8
years of professional experience
Work history
Supervisor
Nandos
Hereford, Herefordshire
2020.10 - Current
- Delegated tasks appropriately, achieved balanced workload among team members.
- Provided constructive feedback to staff for improved performance levels.
- Led team meetings, ensured clear communication amongst all members.
- Trained new hires and set up mentoring relationships to drive team performance.
- Coordinated with other supervisors to maintain consistency across shifts.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Fostered a positive work culture to boost employee morale.
- Resolved customer complaints promptly; resulted in increased customer satisfaction rates.
- Handled customer complaints swiftly, restoring guest satisfaction.
- Addressed special dietary requests to enhance guest dining experience and satisfaction with careful preparation and presentation of dishes.
- Ensured smooth restaurant operation by effectively managing the reservations system.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Monitored employee attendance records for maintaining discipline within the team.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Identified potential risks and mitigated them through proactive measures.
- Addressed special dietary requests to enhance guest dining experience and satisfaction. with careful preparation and presentation of dishes.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Advanced team efficiency by assisting in training new waitstaff members.
Party Host/ Waitress
Play Planet
Hereford, Herefordshire
2018.09 - 2021.10
- Energised every party, creating an inviting atmosphere from the outset.
- Ensured guest satisfaction by delivering exceptional service and maintaining a friendly, approachable demeanor.
- Resolved guest issues promptly, enhancing overall satisfaction and maintaining positive relations.
- Established rapport with guests, offering assistance to enhance their party experience.
- Facilitated smooth operation of events through meticulous planning and coordination. of parties with careful coordination and planning.
- Managed event schedules efficiently, ensuring timely execution of all planned activities.
- Demonstrated excellent multitasking skills, managing multiple responsibilities concurrently without compromising service quality.
- Adapted quickly to changing circumstances on the day of an event while maintaining professionalism under pressure.
- Maintained a clean venue environment, contributing to the overall quality of the event.
- Managed various administrative responsibilities to ensure seamless event execution. related to parties such as booking confirmations, invoicing and follow-ups with clients post-event.
Education
GCSEs - English Language
The Hereford Academy
Hereford, Herefordshire 09/2013 - 07/2018
GCSEs - English Literature
The Hereford Academy
Hereford, Herefordshire 09/2013 - 07/2018
GCSEs - Mathematics
The Hereford Academy
Hereford, Herefordshire 09/2013 - 07/2018
GCSEs - History
The Hereford Academy
Hereford, Herefordshire 09/2013 - 07/2018
GCSEs - Science
The Hereford Academy
Hereford, Herefordshire 09/2013 - 07/2018
GCSEs - Art, Craft and Design
The Hereford Academy
Hereford, Herefordshire 09/2013 - 07/2018
BTEC - Health and Social Care
Hereford Sixth Form College
Hereford, Herefordshire 09/2018 - 07/2019
BTEC - Tourism
Hereford Sixth Form College
Hereford, Herefordshire 09/2018 - 06/2019
BTEC - Enterprise
Hereford Sixth Form College
Hereford, Herefordshire 09/2018 - 06/2019
BTEC - Sociology
Hereford Sixth Form College
Hereford, Herefordshire 09/2018 - 06/2019
Bachelor of Science - BSc (Hons) Criminology and Forensic Psychology
University of Chichester
Chichester 09/2022 - 06/2026
Skills
- Customer service
- Food preparation
- Food hygiene standards
- Food safety
- Sanitation protocols
- Allergen management
- Dietary requirements
- Stock management
- Inventory control
- Cash management
- Payment processing
- Point of sale management
- Order taking
- Upselling
- Opening and closing procedures
- Manual handling
- Responsible service training
- Task prioritisation
- Delegating effectively
- Staff management
- Staff development
- Employee training
- Team motivation
- Conflict resolution
- Problem analysis
- Hosting
- Workplace safety practices
- COSHH knowledge
- Restaurant etiquette familiarity
- Menu knowledge
- Time management mastery
- Resilient under pressure
- Constructive criticism
- Positive attitude
- Patience and composure
- Customer complaint handling
- COSHH knowledge
- Cash handling
- Positive attitude
- Customer complaint handling
Timeline
Supervisor
Nandos
2020.10 - Current
Party Host/ Waitress
Play Planet
2018.09 - 2021.10
Bachelor of Science - BSc (Hons) Criminology and Forensic Psychology
University of Chichester
09/2022 - 06/2026
BTEC - Sociology
Hereford Sixth Form College
09/2018 - 06/2019
BTEC - Enterprise
Hereford Sixth Form College
09/2018 - 06/2019
BTEC - Tourism
Hereford Sixth Form College
09/2018 - 06/2019
BTEC - Health and Social Care
Hereford Sixth Form College
09/2018 - 07/2019
GCSEs - Art, Craft and Design
The Hereford Academy
09/2013 - 07/2018
GCSEs - Science
The Hereford Academy
09/2013 - 07/2018
GCSEs - History
The Hereford Academy
09/2013 - 07/2018
GCSEs - Mathematics
The Hereford Academy
09/2013 - 07/2018
GCSEs - English Literature
The Hereford Academy
09/2013 - 07/2018
GCSEs - English Language
The Hereford Academy
09/2013 - 07/2018