Brandon Graham
Belfast
Summary
Hospitality leader with over 5 years of experience in managing Hospitality and Entertainment venues. Proven track record in enhancing guest experiences, leading effective teams, and ensuring operational efficiency across various departments. Expertise in front-of-house operations, inventory management, safety protocols, and customer service excellence.
Overview
11
11
years of professional experience
4038
4038
years of post-secondary education
Work history
Assistant House Manager
Grand Opera House Belfast
Belfast
2022.08 - 2026.01
- Managed performances for over 1,000 guests while leading front-of-house operations and heritage exhibitions.
- Recruited, trained, and motivated a team of over 30 to deliver exceptional service.
- Oversaw daily budgets, stock management, cash control, and customer engagement initiatives.
- Coordinated with marketing and bar teams to optimise merchandise and hospitality sales.
- Organised and operated engaging tour guide experiences for guests.
- Delivered friendly, efficient customer service while resolving challenging situations effectively.
- Acquired knowledge in the use of Building Maintenance Systems for operational efficiency.
- Developed risk assessments and maintained compliance systems along with accurate record keeping.
FOH Duty Manager
Metz Express Hospitality
2019.08 - 2022.08
- Supervised daily hospitality ops, rota planning, stock control, and food hygiene.
- Coached staff in upselling, customer care, and brand-aligned service delivery.
Senior Compliance Officer
HMRC - Benefits & Credits Dept
2015.07 - 2018.08
- Managed case investigations and served as Assistant Manager on shift.
- Delivered customer calls with empathy and clarity under pressure.
- Supported continuous improvement and staff development initiatives.
Education
BA (Hons) - Drama & Theatre Studies
Queen’s University Belfast
BelfastAccess Diploma - Humanities & Social Sciences
Belfast Met
BelfastA Level - Drama & English Literature
Hazelwood Integrated College
Skills
- Hospitality and front of house operations
- Team leadership and training
- Visitor engagement
- Building maintenance systems knowledge
- Cash handling and inventory management
- Event planning and coordination
- Health and safety compliance
- First aid certification
- IOSH certification
Community & Leadership
Scout Section Leader, 2015-09, Present, Organise International trips., Lead Outdoor/Indoor Programs., Coordinate engaging events for young people., Developed organisation and communication skills.
Timeline
Assistant House Manager
Grand Opera House Belfast
2022.08 - 2026.01
FOH Duty Manager
Metz Express Hospitality
2019.08 - 2022.08
Senior Compliance Officer
HMRC - Benefits & Credits Dept
2015.07 - 2018.08
Access Diploma - Humanities & Social Sciences
Belfast Met
BA (Hons) - Drama & Theatre Studies
Queen’s University Belfast
A Level - Drama & English Literature
Hazelwood Integrated College