Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Deborah Webb

Halstead,Essex

Summary

Accomplished professional with extensive experience in the hospitality industry, specialising in clubhouse operations and event management. Demonstrates expertise in budgeting oversight, membership relations, and vendor relationship management. Proficient in event planning software and booking systems, with a strong understanding of POS systems. Skilled in staff training and development, ensuring health and safety compliance, and maintaining high member satisfaction. Adept at multi-tasking and team leadership, with a focus on member retention strategies. Career goals include advancing to senior management roles within the hospitality sector to further enhance operational efficiency and guest experiences.

Offering strong background in hospitality management, team leadership, and customer service. Knowledgeable about coordinating events, managing budgets, and fostering welcoming atmosphere. Ready to use and develop communication, organisational, and problem-solving skills in Clubhouse Manager role.

Experienced professional with focus on hospitality management and team leadership. Skilled in enhancing member satisfaction and streamlining club operations through innovative initiatives and strong interpersonal communication. Committed to fostering welcoming environment and driving revenue growth.

Overview

48
48
years of professional experience

Work history

Club House Manager

Fathersfield Developments Ltd T/a Colne Valley Gol
Earls Colne, Essex
02.2003 - 08.2025
  • Negotiated contracts with suppliers to secure best possible prices.
  • Developed membership packages enticing more people to join the club.
  • Coordinated daily operations for smooth running of club activities.
  • Enhanced member satisfaction by implementing bespoke services tailored to individual needs.
  • Handled staff rosters ensuring efficient allocation of resources.
  • Collaborated with catering team to deliver high-quality food service.
  • Maintained cleanliness standards throughout facility, delivering superior guest experience.
  • Improved clubhouse atmosphere with regular maintenance and refurbishment initiatives.
  • Interacted regularly with members, understanding their preferences better.
  • Orchestrated special events for enhanced club prestige and member engagement.
  • Addressed member complaints effectively, improving customer relations.
  • Fostered relationships with members, enhancing overall customer experience.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Publican

Self Employed
Halstead, Essex
09.1998 - 01.2003
  • Organised special theme nights for an engaging customer experience.
  • Fostered good community relationships through participation in local events and sponsorship of neighbourhood clubs.
  • Performed regular maintenance checks on pub facilities for uninterrupted service delivery.
  • Dealt with customer queries, resulting in higher satisfaction ratings.
  • Adhered strictly to licensing laws, contributing to the safe operation of the pub business.
  • Coordinated effectively with kitchen staff for timely food orders and deliveries.
  • Assessed customer feedback regularly, leading to improved services over time.
  • Provided friendly guidance on drink selections which resulted in repeat customers.
  • Handled cash transactions quickly, ensuring accuracy at all times.
  • Trained new staff members in bar duties, enhancing their skills and performance.
  • Managed beverage stocks for smooth operations during peak hours.
  • Handled challenging situations calmly, ensuring customers left satisfied even under difficult circumstances.
  • Maintained high hygiene standards with regular cleaning and sanitisation.
  • Increased customer satisfaction by maintaining a clean and welcoming pub environment.
  • Kept staff motivated to provide excellent service during busy periods.
  • Ensured a pleasant atmosphere by arranging live music events on the weekends.
  • Implemented effective shift schedules to maintain continuous pub operations without any downtime.
  • Enhanced pub reputation by offering top-notch customer service at all times.
  • Promoted local brews to boost sales and support local businesses.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.

Bar manager

Colne Valley Golf Club
Earls Colne, Essex
05.1996 - 08.1998
  • Scheduled weekly rosters for staff allocation optimising resources efficiently.
  • Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
  • Mentored junior staff members fostering a supportive work atmosphere.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
  • Conducted routine safety checks to adhere to health and safety regulations in premises.
  • Enhanced customer satisfaction with professional bartending techniques.
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Negotiated supplier contracts for better pricing and improved product quality.
  • Promoted special offers and events via social media platforms boosting brand visibility.
  • Maintained a clean and hygienic environment, improving overall ambiance of the bar.
  • Streamlined bar operations by implementing efficient inventory management strategies.
  • Built loyal customer base by creating welcoming environment with top quality service.

Delivery Driver Factory Worker

Scotney Pet Foods
Great Yeldham, Essex
04.1989 - 03.1994
  • Loaded and unloaded vehicles safely, preventing injuries or accidents.
  • Improved client satisfaction by delivering packages promptly and accurately.
  • Adapted to changing road conditions quickly ensuring safe and timely deliveries.
  • Handled fragile items carefully, resulting in zero damage complaints.

Baker Confectioner

The Bake House
Braintree, Essex
03.1978 - 05.1986
  • Decorated cakes and pastries meticulously for eye-catching presentation.
  • Boosted overall product freshness through careful ingredient selection and storage.
  • Met strict food safety guidelines, maintained a safe working environment.
  • Mixed doughs using both manual and machine techniques according to recipe requirements.

Office junior

Lawson Bell
Braintree, Essex
06.1977 - 03.1978
  • Assisted in scheduling meetings for streamlined workflow.
  • Assisted in preparation of presentations, contributing to successful business pitches.
  • Facilitated effective office operations for improved work environment.
  • Alleviated workload from seniors via active involvement in administrative duties.

Education

GCSEs - Secondary School

Notley High School
Braintree, Essex
/1972 - 06/1977

Skills

  • Facility maintenance knowledge
  • Experience in hospitality industry
  • Proficient in booking systems
  • Understanding of pos systems
  • Membership relations
  • Licensed to serve alcohol
  • Knowledge of clubhouse operations
  • Vendor relationship
  • Multi-Tasking efficiency
  • Member satisfaction
  • Team Leadership
  • Budget preparation
  • Event management
  • Policy enforcement
  • Vendor relationship management
  • Event planning
  • Food and beverage knowledge
  • Staff training and development
  • Health and Safety Compliance
  • Staff training
  • Equipment Maintenance
  • Dynamic, friendly hostess
  • Front of House (FOH) training
  • Food preparation and safety
  • Food hygiene regulations
  • Kitchen equipment operation
  • Dining room preparation
  • Menu planning
  • People Management
  • Staff scheduling
  • Kitchen equipment operation and maintenance
  • Rotas and scheduling
  • Guest dispute resolution

Affiliations

  • Darts
  • Golf
  • Jigsaw brain teasers
  • Travelling

Timeline

Club House Manager

Fathersfield Developments Ltd T/a Colne Valley Gol
02.2003 - 08.2025

Publican

Self Employed
09.1998 - 01.2003

Bar manager

Colne Valley Golf Club
05.1996 - 08.1998

Delivery Driver Factory Worker

Scotney Pet Foods
04.1989 - 03.1994

Baker Confectioner

The Bake House
03.1978 - 05.1986

Office junior

Lawson Bell
06.1977 - 03.1978

GCSEs - Secondary School

Notley High School
/1972 - 06/1977

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Deborah Webb