Florentina Rodrigues De Matos
Bolton,NorthWest
Summary
Experienced hospitality professional with 12 years at Pizza Express as a Waitress, Shift Manager and Front of House Captain. Skilled in customer service, team leadership and restaurant operations. Reliable, organised and confident working under pressure.
Overview
1
1
Language
12
12
years of professional experience
Work History
Waitress, Shift Manager, Front Of House Captain
Pizza Express
Bury, NorthWest
09.2014 - Current
- Deliver excellent customer service, ensuring guests have a positive dining experience.
- Welcomed customers, managed bookings, and provided tailored menu recommendations to enhance guest experience.
- Ensured accurate and timely food and drink orders to enhance customer satisfaction.
- Progressed into leadership roles, taking responsibility for supervising and supporting front-of-house teams.
- Manage restaurant shifts, ensuring smooth daily operations and efficient service.
- Led, motivated, and supported team members during peak periods to maintain high service levels.
- Train, coach and mentor employees on customer service standards and restaurant procedures.
- Monitored staff performance and upheld high standards of cleanliness, presentation, and hygiene to ensure a safe and inviting environment.
- Coordinate front-of-house activities with kitchen staff to ensure timely food service.
Education
Higher National Diploma - Hairdressing
I.E.F.P
Portimao, Portugal01-1999
Skills
- Restaurant and hospitality management
- Front-of-house operations
- Shift management
- Cash handling and till operation
- Food hygiene and safety
- Customer service excellence
- Complaint handling and problem- solving
- Staff training and development
- Team leadership and staff supervision
- Time management and organisation
Languages
Portuguese
First Language
Timeline
Waitress, Shift Manager, Front Of House Captain
Pizza Express
09.2014 - Current
Higher National Diploma - Hairdressing
I.E.F.P