Brad wilson

• Understood company and client requirements through positive and proactive engagement with contract support staff.
• Overseeing Jobs from start to finish I.E logging the job, scheduling the work, planning labour, costing/invoicing the job.
• Demonstrating exemplary high standards towards heath and safety and risk assessments.
• Responsible for keeping filling system and reports for 200+ contracts and over 1000+ sites up to date and tidy.
• Communicated and held review meetings with both our contracted sites and sub contractors.
• Financial responsibilities when making sure my department continued to hit/surpass our figures for the month.
• updating and clearing jobs via a WIP weekly, keeping our system tidy and checking all jobs are complete/on track.
• Dealing with engineers daily when schedule labour, raising purchase orders for tools, materials, PPE or any questions they may have.
• Speaking with account managers daily providing updates to our contracts or supporting them queries they may have.

• Measuring and placing orders for customers wanting new doors and windows.

• Working excellent in my team and as an individual to complete jobs before deadlines and to a very high standard.

• Maintained very good fitness to adapt to the demands of the job, carrying composite doors and double glazed glass.

• Excellently ripped out old windows and doors before then fitting the new ones to a brilliant standard

• Fitted weatherboards, UPVC and aluminium sealant around windows and doors for weatherproofing.
• Took measurements for new fittings to fit doors and windows properly.
• Loaded and unloaded materials from vehicles onto work site.
• Installed porches and conservatories to create more space.
• Answered questions and addressed concerns to provide remarkable customer experience.
• Organised and scheduled workloads to meet company deadlines.
• Installed locks and metal arms on newly fitted windows for security.
• Cut glass to required size and shape to meet orders demands.

• Demonstrated excellent empathy skills when dealing with customers who are dissatisfied or unhappy.

• Eye for detail, when identifying a customer is dissatisfied and I need to log a complaints and deal with it, or when a customer is vulnerable and needs adding to the PSR register.

• Managed high-volume customer queries simultaneously through effective multitasking.
• Adhered strictly to policies and procedures for continued company compliance.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.
• Advised clients of products and services and sold additional offerings to increase sales numbers.
• Recorded and processed customer data accurately.
• Improved customer satisfaction ratings through responsive query resolution.

• Communicated well in my team and as an individual

• Showed excellent problem solving skills when competing tasks such as helping customers with debt, producing a bill for a customer, home move etc.

• Working in a fast pace environment taking up to 30 calls a day whilst managing my complaints also.

• Facilitating and coaching groups up to 40 participants at a time.
• Organised training and session plans to ensure continuity and development
• Demonstrated exemplary high standards towards Health and Safety procedures and risk assessments.
• Eye for detail, when identifying participant’s strengths and weakness, and displayed problem solving ability planning methods of development.
• Communicated to large groups and individuals when giving constant feedback uplifting moral and motivation.
• Maintained physical fitness required to exceed the demands of the job.
• Ensuring we have the correct and appropriate equipment for the session.
• Financial responsibility when reviewing memberships and payments for sessions, Demonstrating strong numeracy skills and honesty for the company.