Kianna Mafi

1. Chase Farm Hospital and Pears Building- 1.5m MA (April 2023- February 2024)

2. Hammersmith Hospital (and wider Imperial College Healthcare sites) 12m MA (February 2024- Current)

- Provide financial administrative support to Contract Manager by reporting operational costs, using Power BI.

- Assisted with monthly, quarterly and year end processes; including billing via AX/ People Soft.

-Maintaining supplier relations and providing financial support through invoicing portals.

- Manage and maintain KPI metrics; client debt, invoice exception pool, profitability, GRNI, WCP, UBR/ UER.

- Facilitate lunch and learns during system migrations to provide support to non-financial managers and wider CS team.

- P&L management and cost management to maintain margin's to plan/ forecast.

- Completed detailed budget preparations including re-forecasting and reporting back to central finance team and senior management during monthly contract reviews.

- Facilitate and organise charity events in partnership with client and suppliers by utilising relationships built. (Estates Day, Charity Raffles for Royal Free Trust, step challenge and fund raise for Alzheimer's Society).

- By creating trusting and professional relationships with client, I was able to clear over £900,000 worth of debt from a contract, including £95,000 of bad debt over a 6 month period.

- Improved 'approved on time' invoices by 25% in a 2-month period since starting on Imperial contract. In April 2025, 97% of invoices are paid on time and WCP reached £90,000.

• Running shifts according to company standards to meet sales and performance requirements.
• Managing staff and standards of punctuality, attendance, customer service and hygiene.
• Partaking in weekly meetings to discuss sales and promotional initiatives.
• Overseeing inventory management and making orders based on demand.
• Managing large booking and setting up and overseeing events.
• Promoting and informing clients of drink and food deals; including recommendations for beer and wine pairings.
• Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service.
• Implemented new cocktail recipes by researching current trends in the industry.
• Responsible for online reviews and managing customer feedback. While taking on the responsibility for customer voice, I introduced initiatives for staff to gain positive reviews and managed to improve positive feedback online by 27% in a quarterly period.

Shows include:

- The Return of Sherlock Holmes

- Activities of Daily Living by Joanna Lipari

- I'm with Stupid by J.D. Shapiro

Venues Include:

- Gilded Balloon, The Assembly Rooms, The Space. Edinburgh, Scotland

- The Golden Goose, The Gatehouse. London, England.

- Theatre D'Lange. Avignon, France.

• Assisted in budget management; maintained cost-efficiency in production expenses.
• Facilitated efficient rehearsals for timely production preparation.
• Conducted daily briefings to keep all staff informed of changes or updates and lift morale among team, particularly through long runs.
• Managed cast schedules to avoid conflicts and ensure availability.
• Organised equipment storage areas for easy accessibility and safety compliance.
• Prepared detailed reports post-shows; facilitated continuous improvement in future productions.
• Coordinated travel arrangements for touring companies; assured comfortable journeys and timely arrivals.
• Created unique atmospheres using various types of lights, resulting in memorable audience experience.
• Coordinated with sound technicians for synchronising audio-visual effects during live shows.
• Ensured smooth live performances with meticulous audio setup.