Millie Parker
Summary
Friendly and efficient professional with a solid customer service and office administration background. Skilled in managing front-desk operations, providing exceptional communication, and maintaining an organised, welcoming environment. Detail-oriented with a strong ability to handle multiple tasks simultaneously, ensuring smooth daily operations. Eager to contribute to a dynamic team and help drive customer satisfaction and office efficiency.
Overview
6
6
years of professional experience
Work history
Contract Support
CBRE
Norwich, Norfolk
2024.04 - Current
- Effectively communicated with staff at all levels whilst handling helpdesk enquiries.
- Served as the first point of contact for all incoming calls and emails, ensuring prompt responses.
- Processed purchase orders to ensure timely replenishment of stock.
- Filed documents promptly, improving office efficiency and record-keeping accuracy.
- Prepared reports using Microsoft Office Suite for clear communication of data.
- Transfer data from documents to system at large volume, ensuring information is correct and within parameters.
Bar Supervisor
The Fellow
Kings Cross, London
2023.05 - 2024.01
- Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Managed over 20 customer calls per day whilst running a busy shift.
- Managed bar supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Liaised with customers to resolve enquiries, bookings/private event hire and billing details.
Front of House
The Fellow
London, England
2022.11 - 2023.05
- Maintained attractive, clean and orderly spaces, creating a welcoming customer atmosphere.
- Greeted customers warmly and professionally on arrival, promptly directing them to allocated tables.
- Provided efficient food and drink service across three levels, still maintaining high levels of customer satisfaction.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Head Bartender
Birch Community
Waltham Cross, Hertfordshire
2022.03 - 2022.06
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Mentored junior bartenders in mixology best practices to ensure team confidence and competence.
- Collected payments and processed and provided correct change and receipts using Point Of Sale (POS) systems.
- Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Led team to deliver outstanding hospitality operations.
Bar Supervisor
Birch Community
Waltham Cross, Hertfordshire
2021.04 - 2022.04
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock, all within a timely manner.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced bar environments.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and glasses and wiping down surfaces.
Assistant Manager
Mangoes Church Street Bar & Kitchen
Falmouth, Cornwall
2019.09 - 2020.06
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Oversaw daily operations of the restaurant/nightclub, including inventory and supply restocking, cash-handling and assisting customers.
Education
Bachelor of Arts - Creative Writing
Falmouth University
Falmouth, Cornwall 2001.04 -
Skills
- Attentive customer service
- Time management
- Strong communication skills
- Organisational ability
- Detail-orientated
- Problem-solver
Timeline
Contract Support
CBRE
2024.04 - Current
Bar Supervisor
The Fellow
2023.05 - 2024.01
Front of House
The Fellow
2022.11 - 2023.05
Head Bartender
Birch Community
2022.03 - 2022.06
Bar Supervisor
Birch Community
2021.04 - 2022.04
Assistant Manager
Mangoes Church Street Bar & Kitchen
2019.09 - 2020.06
Bachelor of Arts - Creative Writing
Falmouth University
2001.04 -