Summary
Overview
Work History
Education
Skills
Timeline
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Millie Parker

Summary

Friendly and efficient professional with a solid customer service and office administration background. Skilled in managing front-desk operations, providing exceptional communication, and maintaining an organised, welcoming environment. Detail-oriented with a strong ability to handle multiple tasks simultaneously, ensuring smooth daily operations. Eager to contribute to a dynamic team and help drive customer satisfaction and office efficiency.

Overview

6
6
years of professional experience

Work History

Contract Support

CBRE
Norwich, Norfolk
04.2024 - Current
  • Effectively communicated with staff at all levels whilst handling helpdesk enquiries.
  • Served as the first point of contact for all incoming calls and emails, ensuring prompt responses.
  • Processed purchase orders to ensure timely replenishment of stock.
  • Filed documents promptly, improving office efficiency and record-keeping accuracy.
  • Prepared reports using Microsoft Office Suite for clear communication of data.
  • Transfer data from documents to system at large volume, ensuring information is correct and within parameters.

Bar Supervisor

The Fellow
Kings Cross, London
05.2023 - 01.2024
  • Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Managed over 20 customer calls per day whilst running a busy shift.
  • Managed bar supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Liaised with customers to resolve enquiries, bookings/private event hire and billing details.

Front of House

The Fellow
London, England
11.2022 - 05.2023
  • Maintained attractive, clean and orderly spaces, creating a welcoming customer atmosphere.
  • Greeted customers warmly and professionally on arrival, promptly directing them to allocated tables.
  • Provided efficient food and drink service across three levels, still maintaining high levels of customer satisfaction.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Head Bartender

Birch Community
Waltham Cross, Hertfordshire
03.2022 - 06.2022
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Mentored junior bartenders in mixology best practices to ensure team confidence and competence.
  • Collected payments and processed and provided correct change and receipts using Point Of Sale (POS) systems.
  • Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Led team to deliver outstanding hospitality operations.

Bar Supervisor

Birch Community
Waltham Cross, Hertfordshire
04.2021 - 04.2022
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock, all within a timely manner.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced bar environments.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and glasses and wiping down surfaces.

Assistant Manager

Mangoes Church Street Bar & Kitchen
Falmouth, Cornwall
09.2019 - 06.2020
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Trained staff on best practices to achieve optimal productivity.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Oversaw daily operations of the restaurant/nightclub, including inventory and supply restocking, cash-handling and assisting customers.

Education

Bachelor of Arts - Creative Writing

Falmouth University
Falmouth, Cornwall
04.2001 -

Skills

  • Attentive customer service
  • Time management
  • Strong communication skills
  • Organisational ability
  • Detail-orientated
  • Problem-solver

Timeline

Contract Support

CBRE
04.2024 - Current

Bar Supervisor

The Fellow
05.2023 - 01.2024

Front of House

The Fellow
11.2022 - 05.2023

Head Bartender

Birch Community
03.2022 - 06.2022

Bar Supervisor

Birch Community
04.2021 - 04.2022

Assistant Manager

Mangoes Church Street Bar & Kitchen
09.2019 - 06.2020

Bachelor of Arts - Creative Writing

Falmouth University
04.2001 -

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Millie Parker