Brad Coughlan
Stonehouse,Gloucestershire
Summary
Seeking to begin a long-term career within the railway industry in a customer-facing operational role where I can contribute to passenger safety, customer satisfaction, and team performance while continuing to develop professionally within the rail industry.
Motivated and customer-focused professional with experience working in a busy retail environment, handling large volumes of customers while maintaining high standards of service, teamwork, and safety awareness. Passionate about building a long-term career within the railway industry and particularly interested in frontline operational and safety-critical roles. Experienced in remaining calm under pressure, communicating clearly with the public, and working collaboratively with colleagues to deliver excellent customer experiences. Strong attention to detail, proactive approach to problem-solving, and committed to maintaining safety and professionalism at all times. Enthusiastic about learning new skills, taking feedback positively, and representing the railway in a professional and customer-focused manner.
Overview
1
1
year of professional experience
Work History
Retail Assistant
World of Water
Whitminster, Gloucestershire
03.2025 - Current
- Assisting customers with product advice and aquarium-related inquiries
- Providing clear, professional, and accurate customer support
- Managed busy periods to consistently deliver high-quality service to customers
- Collaborated with colleagues to streamline daily operations and enhance customer experience
- Maintaining a safe environment for customers and staff
- Monitoring and responding to hazards such as wet floors and spillages
- Supporting customers both face-to-face and over the telephone
- Working within a busy aquatics and retail environment attached to a large and popular garden centre.
- Enhanced communication and customer service skills through daily interactions with diverse customers in a fast-paced retail environment
- Demonstrated the ability to remain calm and professional during high-pressure situations with multiple customers requiring assistance simultaneously.
- Worked effectively as part of a team to maintain smooth shop operations and deliver a positive customer experience.
- Responded quickly and safely to a major water leak incident before opening hours, using hazard signage and specialist equipment alongside colleagues to resolve the issue efficiently and safely.
- Built strong customer relationships through detailed product knowledge, patience, and proactive support.
- Assisted customers with complex aquarium and fish health issues by diagnosing problems, researching suitable treatments, and clearly explaining solutions.
- Received positive feedback from customers for being approachable, knowledgeable, and helpful.
- Developed confidence interacting with the public and proactively approaching customers to offer assistance.
Education
GCSE English -
Maidenhill School
GCSE Maths -
Maidenhill School
Video game design level 2 diploma -
SGS College
Video game design level 3 diploma -
SGS College
Skills
- Excellent customer service
- Public-facing confidence
- Strong communication skills
- Attention to detail
- Teamwork and collaboration
- Time management
- Working effectively under pressure
- Problem-solving and decision-making
- Positive and professional attitude
- Willingness to learn and develop
- Safety awareness and hazard management
Custom Section
Experienced in dealing with large volumes of customers in busy retail periods, Comfortable assisting members of the public and handling enquiries professionally, Skilled at listening carefully to customer concerns and providing clear solutions, Able to create positive customer experiences through patience, professionalism, and strong communication, Regularly collaborate with colleagues to manage workloads and maintain customer service standards, Understand the importance of communication and teamwork in maintaining safety and operational efficiency, Support colleagues during busy and high-pressure situations, Experienced in maintaining safe working environments, Confident identifying hazards and implementing appropriate safety measures, Understand the importance of following procedures and maintaining high safety standards at all times
References
References available upon request.
Timeline
Retail Assistant
World of Water
03.2025 - Current
GCSE English -
Maidenhill School
GCSE Maths -
Maidenhill School
Video game design level 2 diploma -
SGS College
Video game design level 3 diploma -
SGS College