Olesea Gutu
London,Barking and Dagenham
Summary
A driven and enthusiastic professional, proficient in customer service, sales, and administration. A proven ability to work well under pressure, in a fast-paced and demanding environment. Enthusiastic and conscientious, with the proven ability to multi-task and work independently without supervision. Excellent time management and organisational skills with good team working experience. Able to build rapport with customers, encouraging repeat business and up selling products. Strong business acumen gained academically and from work experience. Exceptional customer service skills within the retail, and admin sector. Currently looking for the next challenge to use extensive knowledge and skills and progress in personal development and career. Experienced housekeeping management professional bringing expertise in budget administration, inventory controls and schedule management. 3 years record of success in hospitality operations. Deadline-driven, focused on turning over rooms in efficient, cost-effective manner.
Overview
21
21
years of professional experience
Work history
Retail Assistant
B&M Bargains
London
- Delivering excellent customer service at all times towards the customers
- Being a role model in store, display a professional image to our team, customers, suppliers and visitors
- Providing extensive customer service and care duties, responding to enquiries
- Assisting the team with wrapping of purchases for customers
- Ensuring a well presented and tidy shop floor, stock displays and visual merchandising
- Demonstrating strong listening and communication skills, identifying customer needs, responding quickly
Housekeeping Supervisor
Cove Landmark Pinnacle
Canary Wharf
2022.01 - Current
- Train housekeepers on cleaning and maintenance tasks
- Check rooms and common areas, including stairways and lounge areas, for cleanliness
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
- Ensure compliance with safety and sanitation policies in all areas
Store Manager
Carolina Lemke LTD
London
2007.10 - 2021.04
- Managing budgets Recruiting, training, supervising and appraising staff Dealing with customers quires and complaints Maximising profitability and setting/meeting sales targets, including motivating staff to do so Preparing promotional materials and displays Liaising with head office
Warehouse Picker
Tesco
London
2004.04 - 2021.01
- Manages pick ticket orders
- Pulls warehouse items from the shelves based on number, size, colour, quantity, and quality requirements
- Ensures that orders are accurate
- Stages items correctly for delivery
- Operates handling equipment and ensures safety regulations are followed
Evening Maid, Hotel “The Ned”, Bank
London
2019.04 - 2019.09
- Vacuum and Wash Carpets
- Dust and Sweep Floors and Surfaces
- Clean Kitchens and Bathrooms
- Replace Linens, Towels, and Other Items
- Fill Specific Housecleaning Requests
- Maintain Cleaning Records and Inventory of Supplies
Sale Assistant
Carolina Lemke LTD
Stratford
2018.11 - 2019.03
- Greeting and serving customers as they enter the store
- Advising and assisting customers
- Handling complaints or forwarding serious issues to the manager on duty
- Conducting customer transactions
- Replenishing the supply of stock on the shelves
- Assisting with store deliveries.
Customer Service Assistant
2017.12 - 2018.02
Housekeeping Supervisor
Double Tree
2002.12 - 2013.12
- By Hilton
- Tower Hill
- Train housekeepers on cleaning and maintenance tasks
- Check rooms and common areas, including stairways and lounge areas, for cleanliness
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
- Ensure compliance with safety and sanitation policies in all areas
Education
International Tourism and Hospitality Management
University of Sunderland
Diploma of Higher Education - Education
Global Banking School
London 06/2023 -
undefined
Mihai Eminescu” High school
2008
Skills
- Excellent Customer Service
- Excellent Typing Skills- 45 words per min
- IT Proficiency:
- MS Word, Excel, Outlook, Access,Comax
- Accurate Data Entry
- High attention to detail
- Excellent Team Player
- Strong Communication: written and verbal
- Excellent interpersonal skills
- Excellent numeracy and analytical skills
- Strong Organisational and time Management abilities
- Search engine optimisation
- Housekeeping supply management
- Hospitality expertise
Languages
English
Fluent
Romanian
Native
Russian
Fluent
Spanish
Advanced
Timeline
Housekeeping Supervisor
Cove Landmark Pinnacle
2022.01 - Current
Evening Maid, Hotel “The Ned”, Bank
2019.04 - 2019.09
Sale Assistant
Carolina Lemke LTD
2018.11 - 2019.03
Customer Service Assistant
2017.12 - 2018.02
Store Manager
Carolina Lemke LTD
2007.10 - 2021.04
Warehouse Picker
Tesco
2004.04 - 2021.01
Housekeeping Supervisor
Double Tree
2002.12 - 2013.12
Retail Assistant
B&M Bargains
International Tourism and Hospitality Management
University of Sunderland
Diploma of Higher Education - Education
Global Banking School
06/2023 -
undefined
Mihai Eminescu” High school