Bob Dolphin
Littlehampton,West Sussex
Summary
I am an award winning customer service professional who brings experience and team leadership, looking to take the next step in my career. I am a strong administrator and effective problem-solver. I possess videography expertise and advanced computer literacy, contributing to a diverse skill set. I have a strong knowledge of the Insurance sector explaining complex policy wordings to customers. I am friendly, kind and always want to better customers, my colleagues and myself.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Digital Trading Underwriter
Zurich Municipal
Chichester, West Sussex
2025.05 - Current
- Won an award for Customer Service across the whole of Zurich Municipal for delivering service excellence for our customers
- Clarified complex insurance coverage details for customers in the non-profit sector.
- Assisted in leading and streamlining projects to improve productivity for the team.
- Secured authority to write business exceeding £6 million.
- Pursued industry-recognised qualifications (CII).
Tele Interview Supervisor
Direct Life and Pension Services
Chichester, West Sussex
2018.01 - 2025.05
- Running shifts in a busy outbound call centre environment dealing with Life Insurance applications
- Regularly exceeds targets on productivity, risk and quality.
- Added responsibility as Insurer Specialist dealing with technical queries and problem solving
- Dealing with both customer and staff complaints and queries efficiently and effectively
Freelance Videographer
Self Employed
2016.01 - 2020.01
- Managed filming of weddings and corporate events, ensuring smooth execution and collaboration with team members.
- Engaged with clients to guarantee delivery of high-quality films that meet expectations.
- Oversaw camera work and editing processes, demonstrating full proficiency in relevant software.
Education
Bachelor's degree - Film Production and Screenwriting
University of Chichester
Chichester, West Sussex 2013.01 - 2016.01
A Level - Media Studies, Business Studies, Performing Arts
Littlehampton Academy
Littlehampton, West Sussex 2010.01 - 2012.01
GCSE - 11 A-C Grades including Maths & English
Littlehampton Academy
Littlehampton, West Sussex 2008.01 - 2010.01
Skills
- Customer service excellence
- Telecommunications expertise
- Team leadership
- CRM software utilization
- Videography skills
- Computer literacy
Affiliations
- Gaming, Particularly Sports games and Board Games
- A whole range of Sports
- Travel
References
References available upon request.
Timeline
Digital Trading Underwriter
Zurich Municipal
2025.05 - Current
Tele Interview Supervisor
Direct Life and Pension Services
2018.01 - 2025.05
Freelance Videographer
Self Employed
2016.01 - 2020.01
Bachelor's degree - Film Production and Screenwriting
University of Chichester
2013.01 - 2016.01
A Level - Media Studies, Business Studies, Performing Arts
Littlehampton Academy
2010.01 - 2012.01
GCSE - 11 A-C Grades including Maths & English
Littlehampton Academy
2008.01 - 2010.01