Summary
Skills
Work history
Education
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Blessing Udengwu

London ,United Kingdom

Summary

Hardworking Customer Sales Assistant known for creating positive customer experiences and driving sales growth. Skilled in upselling products and maintaining high customer satisfaction levels. Regularly recognised for contributing to increased store revenue through exceptional customer service.

Experienced customer service professional focused on delivering exceptional sales support and enhancing customer satisfaction. Achieve increased sales through strong communication skills and deep understanding of customer needs. Excel in creating positive customer interactions and fostering long-term relationships.

Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Skills

  • Customer relationship management proficiency
  • Consumer behaviour understanding
  • Complaint management
  • Customer Service
  • Account management
  • Conflict Resolution
  • Patience and empathy

Work history

Customer sales assistant

Tesco
London, London
03.2025 - Current
  • Increased customer satisfaction with prompt complaint
  • Processed transactions, ensuring accuracy at all times
  • Handled cash drawer efficiently, supporting end-of-day reconciliation.
  • Built lasting relationships with clients through customer service interactions.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
  • Assisted customers in locating specific items to boost satisfaction.
  • Followed company procedures and guidelines for smooth retail operations.

Customer service manager

D-cyberlink infotech
Abuja , Nigeria
09.2019 - 01.2022
  • Applied creative solutions quickly to arising problems impacting customer satisfaction.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs
  • Followed escalation procedures to efficiently resolve complex queries.
  • Boosted product sales by offering selection guidance to customers.
  • Took appropriate action to remedy customer dissatisfaction and boost loyalty.
  • Ensured business objectives met through strategic planning.
  • Raised company reputation with high-quality customer care.
  • Enhanced operating procedures for smoother workflow.
  • Implemented training programmes, enhancing team capabilities.

Customer support officer

Ishado Global Marchants
Lagos , Nigeria
04.2016 - 01.2019
  • Delivered high quality service consistently, contributing to business growth.
  • Gained comprehensive knowledge about company's products and services, enhancing ability to assist clients.
  • Increased brand reputation by providing outstanding support services.
  • Handled calls from dissatisfied customers to resolve their issues swiftly.
  • Managed large volume of incoming calls, ensuring quick response times.
  • Resolved technical issues for increased customer satisfaction.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
  • Followed up on unresolved customer issues to investigate and resolve problems.
  • Cross-trained and backed up other customer service managers.

Marketing officer/ customer service

Polaris bank limited
Osun, Nigeria
03.2014 - 07.2016
  • Collaborated with sales team to drive revenue growth.
  • Created marketing collateral in alignment with brand guidelines.
  • Identified new customer segments and target audiences to expand reach.
  • Reviewed competitor activities regularly, maintaining competitive edge in the marketplace.
  • Developed marketing plans to support department strategies.
  • Promoting and marketing bank products and services
  • Retaining existing customers and encouraging repeated business
  • Mobilization of deposit to meet/ surpass monthly targets.

Education

Master of Science - International business with data analytics

Ulster university london
London
08.2024

Foundation Degree in Science - Managing change in healthcare environment

University of east Anglia
Online
11.2021

Bachelor of Science - Computer Science

Open university of Nigeria
Nigeria
02.2018

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