BLESSING OKEKE
Nottingham,UK
Summary
Experienced professional with a strong background in customer service and homecare, skilled in communication, problem-solving, and providing compassionate support. Adaptable and driven, with the ability to excel in diverse roles beyond these fields. Eager to leverage skills in a dynamic environment to grow and contribute meaningfully.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Care assistant
Fosse Healthcare
Nottingham, Nottinghamshire
2024.08 - Current
- Monitored the physical outlook of my patients and reported concerns to 111/ 999 which saved the lives of 2 service users.
- Practiced person-centered care to over 25 different service users.
- Maintained up-to-date knowledge on the latest care practices by attending regular meetings and training opportunities.
Customer service representative
Viacom Xpress LIMITED
Lagos, Nigeria
2020.01 - 2023.12
- Performed administrative duties contributing towards smooth store operations which added five new branches.
- Participated in team meetings sharing best practices for improving service delivery with over 100 staff.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction, prompting three customers to become global partners.
Education
OMLDA - The Oliver McGowan Mandatory Training on Learning Disabilities
NHS Health Education
england 2024.08 - 2024.08
Safeguarding of Vulnerable Adults
The Digital College
England 2024.06 - 2024.06
Health, Safety and Welfare (inc. COSHH and RIDDOR)
Florence Academy
England 2024.06 - 2024.06
Bachelor of Arts - Mass Communication
University of Nigeria, Nsukka
Enugu/Nigeria] 2017.11 - 2022.11
Skills
- Assisted living procedures familiarity
- Responsive listening
- Client-Focused approach
- Strong written communication
- Dispute settlements tactfulness
- Proactive follow-up behaviour
- Resilience to stressful situations
- Use of medical software
- End-Of-Life support
- Written and verbal communication skills
References
References available upon request.
Timeline
Care assistant
Fosse Healthcare
2024.08 - Current
OMLDA - The Oliver McGowan Mandatory Training on Learning Disabilities
NHS Health Education
2024.08 - 2024.08
Safeguarding of Vulnerable Adults
The Digital College
2024.06 - 2024.06
Health, Safety and Welfare (inc. COSHH and RIDDOR)
Florence Academy
2024.06 - 2024.06
Customer service representative
Viacom Xpress LIMITED
2020.01 - 2023.12
Bachelor of Arts - Mass Communication
University of Nigeria, Nsukka
2017.11 - 2022.11