Blessing Amadi
12 Hill Place, Wolverhampton
Summary
Helpful professional ready to bring cross-functional skills to new position in healthcare industry. Committed to making patients feel comfortable and secure. Documenting patient observations and examining patients to detect symptoms.
Experienced Patient Care Assistant proficient in directing high-quality and efficient patient care. Reliable individual with approachable demeanour, championing patient independence. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Care Support Worker
Wrekin
Wolverhampton United Kingdom
04.2022 - Current
- Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
- Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
- Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
- Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
- Contributed to a positive work culture by supporting colleagues in their duties and offering assistance when needed.
- Facilitated communication between patients, families, and healthcare providers, helping to ensure understanding of care plans and expectations.
- Developed trusting relationships with patients through empathetic listening skills, promoting open dialogue about concerns or questions related to their healthcare experience.
- Kept accurate records for client files and handled related paperwork.
- Collaborated with interdisciplinary team members to develop individualized care plans that addressed the unique needs of each patient.
- Prepared nutritious meals to meet individual dietary needs for clients.
Healthcare Support Worker
Actonbanks Healthcare
Wolverhampton, West midlands
09.2021 - 06.2023
- Conducted patient assessments to determine and evaluate patient health, reporting concerns to doctors promptly.
- Helped patients with tasks when required, such as walking, toileting and washing.
- Disposed of hazardous and chemical waste into correct disposal systems, following company regulations.
- Administered medication to patients when requested by senior staff or doctors.
- Stayed in line with health and safety regulations by wearing PPE throughout patient examinations, such as gloves, aprons and face masks.
- Charted patient information such as mood changes, mobility activity, and daily inputs and outputs.
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Documented care plans, hospital actions, and patient activities in line with best practices.
Healthcare Assistant/Support Worker
Secure Healthcare Solutions
Wolverhampton, West midlands
01.2021 - 09.2021
- Established friendly rapport with patients to promote positive health and wellbeing.
- Kept public areas clean and hygienic by performing routine sanitisation tasks.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Charted patient information such as mood changes, mobility activity, and daily inputs and outputs.
- Provided 24-hour care by periodically monitoring and recording patient status, highlighting concerns to nursing staff.
- Remained up-to-date on latest treatments, care improvements, and regulations to facilitate continued patient satisfaction and wellbeing.
- Ensured medical equipment stayed safe by thoroughly and adequately disinfecting equipment before use.
- Helped patients with tasks when required, such as walking, toileting and washing.
- Worked closely with other care professionals to ensure patients received a high-quality care service.
- Stayed in line with health and safety regulations by wearing PPE throughout patient examinations, such as gloves, aprons and face masks.
- Assisted patients with basic hygiene activities when required, such as washing and bathing.
- Ensured patients felt comfortable, safe and content by carrying out hourly check-ins.
- Carried out basic health checks on patients weekly to evaluate patient condition, checking matters such as weight, pulse and temperature.
Health Care Assistant
Totally Care Limited
Wolverhampton, England
01.2020 - 12.2020
- Assist clients with personal care tasks such as washing, dressing, eating and toileting.
- Assist in the safe lifting, transferring, repositioning and movement of clients.
- Promoted and encouraged independence, while assisting clients with daily routines.
- Engaged in regular conversation with clients to maintain positive health and well-being.
- Built strong relationships and encouraged trust with patients by providing continuous support and delivering best possible care.
- Monitored patient health, behavioural and physical changes, reporting concerns to supervisors promptly.
Customer Service/Cash Officer
Providusbank Plc
04.2017 - 09.2019
- ATM Custodian making available cash for branch ATMS and customers.
- Respond promptly to customers request via phone calls, email and online chat.
- Maintaining customers database.
- Handle and resolve customers complaint.
- Activating customers on mobile and internet banking.
- Observing customers for suspicious behaviours and signs of theft.
- Maintaining high productivity by efficiently processing cash, credit and debit payments for customers.
- Troubleshot and resolve issues with cash registers, card scanners and printers.
Customer Service Officer
Zenith Bank Plc
11.2014 - 04.2017
- Answering 25+ customer questions per day, usually regarding organisational products and services or complaints and queries.
- Maintain in-depth knowledge of competitor products, identifying price changes, market developments and emerging threats.
- Attend to customers' questions and address problems and complaints in person and via phone.
- Assisted approximately 15+ customers each week with products and services questions.
- Develop empathetic client relationships and earned reputation for exceeding sales goals.
- Assist customers with sales transactions in timely manner to guarantee high level of customer service.
Education
Masters - International Human Resources Management
Birmingham City University
2021
Bachelor of Arts - English and Literary Studies
Imo State University
2012
Skills
- Patient health checks
- Medical information analysis
- Ethical decision making
- Patient washing and bathing
- Documentation
- Clinical report writing
- Toileting assistance
- Patient health monitoring
- Health checks
- Medication Administration
- Care Plan Management
- Care plan assessment
- Disability Awareness
- Compassionate Caregiving
Certification
- Diploma in Healthcare Level 3(RQF certification)
- Basic Life Support
- Safeguarding Children(Child protection)
- Safeguarding adults level 1 & 2( Adult support and protection)
- Understanding Behaviours that challenges Mental Capacity
- Understanding learning disabilities and Autistic Spectrum disorders
- Working with people who self harm
- CAMHS Mental health Observations
- Boundaries
- Dignity In Care
- Lone Worker training
- Risk Assessment
- Record Keeping
- Equality, Diversity & LGBT+
- Fire safety
- First aid
- Manual Handling
- Information Governance inc GDPR
- Food Hygiene
- Health, Safety and Welfare(inc COSHH & RIDDOR)
- Infection Prevention and control (level 1 & 2)
- Medication Administration
- Caring for someone with Epilepsy
- Diabetes Awareness and Management
- Food and Nutrition Training
- Falls and Fracture Prevention
- Eating disorders awareness
- Peg Feeding
- Safety Intervention Training
Timeline
Health Care Support Worker
Wrekin
04.2022 - Current
Healthcare Support Worker
Actonbanks Healthcare
09.2021 - 06.2023
Healthcare Assistant/Support Worker
Secure Healthcare Solutions
01.2021 - 09.2021
Health Care Assistant
Totally Care Limited
01.2020 - 12.2020
Customer Service/Cash Officer
Providusbank Plc
04.2017 - 09.2019
Customer Service Officer
Zenith Bank Plc
11.2014 - 04.2017
Masters - International Human Resources Management
Birmingham City University
Bachelor of Arts - English and Literary Studies
Imo State University