BISHWAJIT DUTTA
London,UK
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
Shrihan Enterprise (Authorized Samsung Brand Shop)
Sylhet, Bangladesh
2018.05 - 2020.06
- Adhered strictly to policies and procedures for continued company compliance.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
Senior Computer Operator
IT Lab Solutions LTD
Sylhet
2020.06 - 2022.08
Senior Waiter
Hotel Strand Continental
City of Westminster
2022.10 - Current
Education
MSc - Cyber Security
NORTHUMBRIA UNIVERSITY
London 2022.09 -
Bachelor of Science - Computer Science & Engineering
METROPOLITAN UNIVERSITY
2018
H.S.C - undefined
M.C College, Sylhet Govt. Pilot High School
2011
Skills
- Product knowledge
- Inbound sales
- Pricing plans
- Customer retention tactics
- Marketing and negotiating techniques
- Sales documentation
- Customer service
- Cash management
Languages
English
Fluent
Bengali
Native
Hindi
Intermediate
Timeline
Senior Waiter
Hotel Strand Continental
2022.10 - Current
MSc - Cyber Security
NORTHUMBRIA UNIVERSITY
2022.09 -
Senior Computer Operator
IT Lab Solutions LTD
2020.06 - 2022.08
Customer Service Assistant
Shrihan Enterprise (Authorized Samsung Brand Shop)
2018.05 - 2020.06
Bachelor of Science - Computer Science & Engineering
METROPOLITAN UNIVERSITY
H.S.C - undefined
M.C College, Sylhet Govt. Pilot High School
Interests
Travelling: To know the unknown. Gather experiences to implement those in professional life. Cricket: Teamwork and physical fitness
Chess: Build up patience and strategic thinking
Social Works: Help the helpless, Feeding homeless animals.
Interests
Travelling: To know the unknown. Gather experiences to implement those in professional life. Cricket: Teamwork and physical fitness
Chess: Build up patience and strategic thinking
Social Works: Help the helpless, Feeding homeless animals.
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