Abdul Rahman Dhaqane
Luton
Summary
Developed strong communication and interpersonal skills in fast-paced customer service environment. Consistently provided solutions and resolved issues efficiently. Looking to transition into new field where these skills can be applied and expanded.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Moto
04.2024 - Current
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Assisted in training new staff on customer service protocols and systems.
- Maintained accurate records of customer interactions in CRM system.
- Collaborated with team members to streamline service processes for improved efficiency.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Collaborated with other departments to guarantee customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
Customer Service Representative
NRD Ltd.
07.2023 - 03.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely resolution of issues and maintaining service level standards.
- Documented customer interactions accurately in CRM systems to maintain comprehensive records for analysis.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Venue Manager
Wilton Hall
06.2022 - 04.2023
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on operational standards and best practices.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Coordinated scheduling to align workforce with peak demand periods effectively.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Managed daily store operations for smooth functioning and achieving sales targets.
Education
TechStride Certification -
TechStride
London, United KingdomB-tec National Diploma - Marketing
Luton Sixth Form
Luton07-2024
B-Tec National Diploma - Finance
Luton 6th Form
Luton07-2024
GCSE - Mathematics
Icknield High School
Luton08-2022
GCSE - English
Icknield High School
Luton, United Kingdom08-2022
GCSE - Business
Icknield High School
Luton, United Kingdom08-2022
GCSE - I.T.
Icknield High School
Luton, United Kingdom08-2022
GCSE - Graphical Design
Icknield High School
Luton, United Kingdom08-2022
GCSE - Media Studies
Icknield High School
Luton08-2022
Skills
- Customer service
- Teamwork and collaboration
- Listening skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Critical thinking
- Computer skills
- Calm under pressure
- Verbal communication
- Customer consultation
- Complaint resolution
- Complaint handling
- Data entry
- Payment processing
- Account management
- Documentation and reporting
- Technical support
- Product promotion
- CRM software
- Call center experience
- Assertiveness
- Understanding customer needs
- Multi-line phone systems
- Calm and professional under pressure
- Product recommendations
- Product knowledge
- Customer data confidentiality
- Customer relations
- Problem resolution
- Sales expertise
- Product sales
- Administrative and office support
- Business development
- Problem-solving skills
- Time management
Additional Information
Full UK Driving licence
Timeline
Customer Service Assistant
Moto
04.2024 - Current
Customer Service Representative
NRD Ltd.
07.2023 - 03.2024
Venue Manager
Wilton Hall
06.2022 - 04.2023
TechStride Certification -
TechStride
B-tec National Diploma - Marketing
Luton Sixth Form
B-Tec National Diploma - Finance
Luton 6th Form
GCSE - Mathematics
Icknield High School
GCSE - English
Icknield High School
GCSE - Business
Icknield High School
GCSE - I.T.
Icknield High School
GCSE - Graphical Design
Icknield High School
GCSE - Media Studies
Icknield High School