Bintu Tijani

• I am responsible for providing an excellent customer service to students; assisting with front line queries; answering telephone calls and responding to emails in a timely manner and primarily support the Disability & Mental Health Team, Inter faith and Counselling Service.

• I prepare and give information about the Wellbeing Service, signpost to other relevant support services at the University, and where necessary referring cases to appropriate external agencies when required.

• I advise students about specialist drop-in sessions, signpost to the Student Hub booking system and book student appointments when necessary.

• I provide a customer focused and informative service to potential students and parents during open days and at general recruitment and enrolment events and proactively contact new and potential students who have declared a disability to inform them of support available from the Wellbeing Service.

I invigilated exams ensuring that participants follow the correct exam procedure, as well as offering admin support during training sessions and annual conferences.I was the first point of contact to signpost both trainers, trainee and colleagues.

• To support clients who were release from immigration detention and those that have no recourse to public funds in accessing support services and raising awareness in the parish of the client group.

• I oversaw the project by developing a programme of outreach work, resettlement and best practice tools for dissemination for those that work with women offender and ex-offenders and raised the profile of the particular needs of the client group to external statutory and voluntary sector agencies.

• I maintained a caseload of clients by providing a client centered culturally appropriate support and advice service.

• I worked on a project implementing integrated systems for children services assessment on the Children's Fund, Teenage pregnancy and drugs and alcohol misuse services
• I developed and reviewed business plans for each programme strand, in practice this meant that I set objectives and targets for each strand. This enabled me to review the achievements of the teams.

• I worked within eight London boroughs on preventing youth homelessness amongst 13 to 19 year old's and
  had lead responsibility for user involvement and participation.