Patrick Chan
Banbury,Oxfordshire
Summary
Dedicated professional with expertise in customer relationship management and logistics coordination. Proficient in route optimisation and vehicle maintenance, ensuring efficient operations. Skilled in PC & MS Office 2007, with excellent customer service and communication skills. Adept at prioritising key tasks and quickly learning new systems and processes. Committed to enhancing operational efficiency and delivering exceptional service.
Overview
20
20
years of professional experience
Work history
Delivery Driver
Tesco
Banbury, Oxfordshire
2025.09 - 2026.03
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Handled merchandise carefully to provide safe delivery.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
Transport administrator
Ontime Automotive
Chipping Warden, Oxfordshire
2023.11 - 2025.09
- Manage daily repatriation vehicles from Europe back to UK.
- Maintained contact with service centres throughout the line haul cycle ensuring repatriation remains on schedue.
- Communicating with warehouse / drivers / transport office.
- Processing customs paperwork T1's and carnets.
- Archiving and storing proof of deliveries.
- Maintaining driver's expenses.
- Allocating and processing driver's GMR.
- Coordinated forwarding transportation with external contractors.
- Updated clients on transport time, order process and promptly reporting delays when required.
- Maintained outstanding relationships with transportation companies to obtain best prices for courier costs.
Transportation Coordinator
DHL
Banbury, Oxfordshire
2020.11 - 2023.11
- To deliver outstanding customer service to end users.
- To ensure all financial transactions are captured accurately and in a timely manner.
- Obtain and qualify quotations from suppliers for vehicle movement requests and present findings to customers.
- Progress chase suppliers to ensure all vehicles are delivered on time and damage free.
- Support Pall Life Science customers with planning and execution of vehicle movements, projects and events.
- Provide activity reports and project documentations to Pall Teamon request and in line with SLA.
- Capture and maintain customer and supplier databases and contacts.
Senior customer service advisor
Homeserve
Banbury, Oxfordshire
2009.08 - 2020.11
- Responding Promptly to customer enquires via telephone, letter or email - always in a professional and efficient manner.
- Using the in-house system to record necessary information and instigate actions as required.
- Be a point of contact for all our customers and field operatives to ensure delivery of an effortless journey, and be empowered to bring back in line any customers that are falling outside the expected level of service by using the network of team available.
- Collaborated closely with other departments for seamless problem resolution process for customers.
- Led team meetings, encouraged open communication among colleagues.
- Demonstrated excellent product knowledge whilst assisting customers on various platforms such as call and email support channels.
- Analysed data from customer interactions to identify potential improvements in processes.
Sales advisor
Krystal Communications
Banbury, Oxfordshire
2006.06 - 2009.08
- Monitored and refreshed displays to attract customers.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Resolved customer complaints swiftly, maintaining company reputation.
- Participated in team meetings contributing valuable ideas for sales improvement.
Education
Higher National Diploma - Engineering
North Oxfordshire College
Banbury, OXFGCSEs - Maths / English / Geography / Design and Technology
Banbury School
Banbury, OXFSkills
- Customer relationship management
- Route optimization
- Vehicle maintenance
- Logistics coordination
- PC & MS Office 2007 Literate
- Excellent customer service skills
- Communication skills
- Effectively priotise key tasks
- Able to learn new systems and processes
Timeline
Delivery Driver
Tesco
2025.09 - 2026.03
Transport administrator
Ontime Automotive
2023.11 - 2025.09
Transportation Coordinator
DHL
2020.11 - 2023.11
Senior customer service advisor
Homeserve
2009.08 - 2020.11
Sales advisor
Krystal Communications
2006.06 - 2009.08
GCSEs - Maths / English / Geography / Design and Technology
Banbury School
Higher National Diploma - Engineering
North Oxfordshire College