Billy Sheerin

National Retail Operations Specialist - Jul 2021 - Present

John Lewis Head Office

• Work collaboratively with internal & external stakeholders to deliver powerful & impactful development programmes
• Accountable for Operations optimisation across 12 UK stores
• Coaching and mentoring Shop leadership teams on Operations efficiencies
• Holding senior leadership teams to account for Operations efficiency delivery
• Supporting design of innovative development programmes through feedback & participant experiences
• Designing solutions based on a deep understanding of user needs and experiences through customised design
• Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
• Achieved c. £500k saving in Operations equipment for company
• Stakeholder Management & relationship building both internal and external
• Equip leaders to lead beyond authority & think differently
• Resolved conflicts & negotiated mutually beneficial agreements between internal & external parties.
• Collaborating with external partners, customers & stakeholders to generate new ideas

• Accountable for c.£21M selling turnover through engaging, empowering & motivating leadership of c.12 Sales Managers
• Drive a culture of wellbeing & value driven work ethics
• Monitored & reviewed operational performance, aiding improved business strategy to maximise productivity.
• Analysed financial data to track & achieve budget targets.
• Delivered 1st HP out of 34 shops for Voice of the Customer engagement for Trafford
• Delivery of & driving excellent customer experience measured by NPS and CSAT
• Stakeholder Management & relationship building of suppliers & services across multiple external stakeholders
• Driving talent development
• Delivery of all KPI's through data analysis, measuring trends and sales data
• Delivering engaging, empowering & meaningful working environment through recognition & coaching
• Conflict management & resolution
• Engaging marketing store events through both Head Office and Trafford Centre
• Directly managing the Marketing & Charity personnel for the store
• Created seasonal sales plans with varying stock & promotional strategies.

• Led, collaborated with & developed Selling Managers & Selling Partners to deliver retail operating plan
• Direct accountability of c.£4m selling turnover across fashion assortment through engaging leadership of c.20 Merchandisers
• Supported, motivated & inspired Partners to develop themselves through effective and stretching development plans
• Responsible for turning c.£3m Menswear department into c.£4m through external networking for further brand investment
• Built regional relationships across shops and collaborated on several projects
• Operational & Supply chain Management
• 100% Partner survey feedback scores on line management, 2 years consecutively
• Commerciality through creative merchandising and stakeholder relationships
• Successful implementation of strategies that lead to improved team performance metrics.
• Lead on several centrally designed opportunities, delivering best in class service & experiences
• Fostered culture within an organization that encourages creativity and risk-taking.
• Promoting a mindset of continuous improvement & learning.
• Explored new partnerships streams to enhance customer experience & drive revenues

• Dual Role managing H&S for shop alongside delivery of Democratic vitality in shop
• H&S and Compliance management
• Delivery of excellent customer service through coaching, leadership and training
• Support in relationship building for Senior leadership and shopfloor Partners
• Coaching and mentoring of 24 democratic reps
• 3 year successive H&S Audit for shop
• Identified individual strengths and weaknesses, adapting training programmes to suit.