Alexander Dejean
Wellingborough,Northamptonshire
Summary
Knowledgeable about driving sales processes and improving operational efficiency. Strong background in customer relationship management and team collaboration. Skilled in data analysis, problem-solving, and project management. Ready to use and develop strategic planning, leadership, and communication skills in future automotive roles.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Retail Operations Specialist - Display
Mercedes-Benz UK
Milton Keynes, Buckinghamshire
10.2023 - Current
- Responsible for managing and maintaining new car display for all Mercedes-Benz UK showrooms. Stocking all Mercedes-Benz UK showrooms with full Mercedes-Benz range. Maintaining stock mobility and account movements in line with business requirements and trends.
- Redefining processes to improve showroom consistency and effectiveness. this consists of collaborating with senior stakeholders across Mercedes-Benz UK network, assessing challenges and implementing solutions.
- Analysing trends and patterns to determine sales performance. Analysing dashboards and reports to accurately assess these trends and further improve processes.
- Initiated site visits to Mercedes-Benz showrooms. Holding meetings with key stakeholders to develop and support with enhancing Head-office and agent network relationships.
- Establishing increased fleet size for display cars and responsible for consistently maintaining 20% of all Mercedes-Benz retail new car sales targets for 2024.
- Mentoring and managing new apprentices. Being critical in their development within Retail Operations.
SalesHub Executive – Display Cars
Mercedes-Benz UK
Milton Keynes, Buckinghamshire
01.2022 - 10.2023
- Managing new car display fleet across Mercedes-Benz UK Network, managing all stock that passes through display accounts
- Coordinating logistics and movement of display cars, instructing European port moves to our key UK locations and arranging bespoke movements to over 100 sites across UK
- Responsible for stocking all Mercedes showrooms in line with business strategies and forecasts, tailored to individual sites and market areas, whilst maintaining overall quality and consistency
- Analysing trends and patterns in sales performances, includes reporting and analysing data to learn patterns in sales process
- Supporting agents with critical agency sales queries, to provide exceptional support to internal colleagues and customers
- Supporting SalesHub Specialists and Strategic Development Managers with implementation of key strategic sales projects and Initiatives
Sales Support Executive
Athlon Mobility Services UK
Milton Keynes, BKM
01.2020 - 01.2022
- Account managing Sales requests from Athlons Corporate and International Sales Channel.
- Communicating directly with Clients and dealerships managing and placing vehicle orders, creating tailored quotes, and effectively dealing with queries
- Proactively providing accurate and timely progress updates including status reports to Corporate and International sales team
- Proficient in Microsoft Excel, PowerPoint, Outlook, and Word
- Directly responsible for compiling international vehicle tenders
- One recent success was securing 132 vehicles for Hermes Parcelnet
- Manage and maintain Athlons Sales Inbox by organising and allocating incoming communication between clients and colleagues
- Work collaboratively with other business areas to share best practices and streamline processes
- Vast knowledge of multiple franchises
Sales Executive
Jardine Motors
Hitchin, Hertfordshire
01.2019 - 01.2020
- Interacting with customers and delivering excellent experience, whilst guiding them through sales processes, understanding their needs and assisting in recommendations on vehicles to suit needs
- Maintaining forecourt and showroom vehicles in accordance to stock levels and brand standards
- Volkswagen accredited Sales Executive and experienced Audi sales executive
- Experienced in face-to-face customer interaction ordering and delivering purchased vehicles
- Excellent communication skills, which include prospecting, and following up customers
- Sales targets increasing with experience
Education
BA - Television & Broadcasting
University of Portsmouth
Portsmouth 01.2015 - 01.2018
Skills
- Efficiency Improvement
- Stakeholder Management
- Teamwork
- Organisation
- Leadership
- Collaboration
- Negotiation
- Customer Service
- Sales analysis
- Retail sales trend analysis
Timeline
Retail Operations Specialist - Display
Mercedes-Benz UK
10.2023 - Current
SalesHub Executive – Display Cars
Mercedes-Benz UK
01.2022 - 10.2023
Sales Support Executive
Athlon Mobility Services UK
01.2020 - 01.2022
Sales Executive
Jardine Motors
01.2019 - 01.2020
BA - Television & Broadcasting
University of Portsmouth
01.2015 - 01.2018
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