Douglas Hicks
Thatcham,West Berkshire
Summary
Dynamic professional with a strong focus on Customer service through results-oriented approaches and innovative thinking, adept at driving business process improvements for the Waitrose Customer and enhancing stakeholder management. Knowledge of the end to end process through Distribution and Supply Chain through to Selling the products through shops is critical to my current role. Demonstrates influential leadership and diplomatic negotiation skills, fostering employee training and time efficiency while maintaining professional integrity. Possesses a comprehensive understanding of E-Commerce and excels in delivering exceptional customer service, aiming to leverage these competencies towards achieving strategic career goals.
Overview
45
45
years of professional experience
4
4
years of post-secondary education
Work history
Retail Operations Process Field Support Specialist
Waitrose & Partners
Bracknell, Berkshire
1983.08 - 2026.06
To support shop operational efficiencies within stock process that enhance results across the shop and increase availability for Customers
I always foster collaborative relationships with key stakeholders to influence and improve metrics both for regional managers and shop partners.
I utilise my strong interpersonal skills to build rapport and adopt a proactive approach in driving performance.
Retail Management A Level Trainee
Sainsbury's
Woking, Surrey
1981.08 - 1983.08
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
A-Levels - English, Maths Technical Drawing
Woking 6th Form college
Woking, Surrey 1976.08 - 1980.07
Skills
- Results oriented approach
- Seeing availability and service though the Customers eyes
- Diplomatic negotiation
- Innovative thinking
- Business process improvement
- Stakeholder management
- Influential leadership
- Employee training
- Time efficiency
- Professional integrity
- E-Commerce understanding
- Customer Service
Affiliations
- DJing is my main Hobby and has been for over 40 years, Weddings Birthdays and corporate events are where I excel here .
Timeline
Retail Operations Process Field Support Specialist
Waitrose & Partners
1983.08 - 2026.06
Retail Management A Level Trainee
Sainsbury's
1981.08 - 1983.08
A-Levels - English, Maths Technical Drawing
Woking 6th Form college
1976.08 - 1980.07