Billy Davies

• Managed daily operations to optimise customer experience and service quality.
• Enhanced pub atmosphere by organising regular themed nights and events that attracted more patrons.
• Cultivated relationships with suppliers to secure timely deliveries and competitive pricing.
• Oversaw cash handling procedures for secure financial transactions.
• Ensured high standards of cleanliness with regular inspections and cleaning duties.
• Conducted maintenance checks regularly to ensure safety compliance at all times.

• Established trusted relationships with diverse clients, assessed business requirements, and provided informed guidance and recommendations to enhance client satisfaction.
• Produced timely and accurate reports and documentation, analysed information to identify opportunities for business growth.
• Acted as key point of contact for client queries, responding to and resolving questions or issues efficiently, both ad hoc and by appointment.

• Designed and produced websites, print materials, and stationery to meet client specifications
• Completed assigned projects on time, adhering to strict schedules.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Executed daily operational tasks with precision at the workplace.

• Managed internal bookkeeping and accounting, producing regular financial reports for directors
• Communicated with suppliers and clients to coordinate payment schedules
• Supported business growth planning to drive ongoing success

• Delivered business consultancy services to enhance client operations, streamline payroll systems, and integrate ISO 9001
• Managed high-profile client accounts, maintaining a 100% retention rate over multiple years.
• Improved customer satisfaction rates with process improvements across departments.
• Designed new workflows, resulting in smoother operations and higher output levels.

• Acted as primary contact for all logistics inquiries, promptly resolving questions and issues to facilitate seamless operations.
• Coordinated loads and transport routes to optimise delivery efficiency for drivers and vehicles.
• Produced timely and accurate reports and documentation, analysing data to pinpoint opportunities for business growth.
• Developed strong relationships with clients with diverse clients, efficiently assessing business requirements and providing informed guidance and recommendations

• Supported accurate record-keeping with proficient data entry skills.
• Updated company databases by inputting new employee contact information and employment details.
• Entered data accurately, responded to phone queries, maintained filing systems, coordinated with clients
• Interacted professionally with clients providing excellent service at all times.

9 GCSEs including English, Maths & Science