Jessica Nichols

I was the manager of a small village pub in Shirehampton. I managed a team of 8 part time staff members, whom I also trained to ensure great customer service was provided at all times.

As well as overseeing the day to day running of the pub, I also worked 6 shifts a week on the bar. This aided with getting to know the clientele and what they would like to see in the pub.

Some of my key responsibilities were:

• Oversaw cash handling procedures for secure financial transactions.
• Improved pub atmosphere with regular themed nights and events.
• Hosted live music evenings to increase footfall on slow weeknights.
• Trained new hires in pub policies and procedures for consistent service delivery.
• Prepared weekly reports for consortium which included stock levels, cash in/cash out, weekly overview on recent events, upcoming events, any issues or complaints.
• Cellar management.

I joined Nisbets as a Sales Support Assistant overseeing a portfolio of Local Authority accounts in the South West of England and Wales. Just 9 months later I was promoted to Advisor maintaining my portfolio and also assisting in the progression of newer team members. Then it was 3 years before I became the BSM (business sector manager) of Local Authorities, NHS, Government Services and Charities, managing a team of 12 assistants and advisors.

• Led performance reviews, identified areas for improvement.
• Coordinated closely with the sales team, ensuring streamlined operations.
• Resolved basic customer queries and concerns to reduce pressure on wider sales teams.
• Processed high-volume customer orders to achieve productivity KPIs.
• Attended trade shows and exhibitions to gain insights into current product and market developments.
• Coordinated cross-departmental collaboration for improved workflow.
• Delegated tasks efficiently to maximize productivity.
• Assist customers from preparing quotations through to processing their order.
• Project management.
• Completed tenders.
• Prepared forecasting reports for senior management.

My career with Anglian started as maternity cover for the Service Administrator in the Operations department. I went on to become the Installations Coordinator and transport Coordinator before being promoted to the Promar Supervior in the Sales Department.

• Onboarding of new receptionists, tele canvassers, foot canvassers, self employed installers and sales representatives.
• Processing time sheets and wages for all canvassers and representatives.
• I compiled work sheet packs for the installers.
• Contacted customers to book in a mutually convenient time for installation.
• Dealt with customer complaints efficiently.
• Managed the Regional Sales Managers diary.
• Booked meeting rooms for sales meetings.
• Attended meetings on behalf of the Regional Sales Manager.
• Training of other branches to ensure all policies and procedures were adhered to.
• Prepared accurate sales reports for senior management