Bilal Ali
Bedford
Summary
Experienced professional focused on delivering exceptional customer service and support. Committed to resolving issues efficiently and enhancing customer satisfaction through strong communication and problem-solving skills. Adept at managing customer enquiries, providing tailored solutions, and maintaining positive client relationships.
Overview
5
5
years of professional experience
Work history
Customer Care Advisor
Mercedes-Benz Group
Milton Keynes
07.2022 - 09.2024
- Improved customer satisfaction by providing timely and effective I am responsible for delivering exceptional customer service and support to clients
- My role involves Responding to Customer Inquiries
- Promptly addressing customer inquiries, concerns, and requests through various communication channels, including phone, email
- Problem Resolution: Effectively resolving customer issues by providing accurate information, troubleshooting problems, and finding suitable solutions to ensure customer satisfaction
- Product Knowledge: Maintaining an in-depth understanding of the company's products and services to provide comprehensive assistance to customers
- Adherence to Policies: Ensuring strict adherence to company policies, procedures, and service standards to maintain consistency and quality in customer interactions
- Documentation: Accurately documenting customer interactions, feedback, and complaints in the CRM system to facilitate follow-up and continuous improvement
- Upselling and Cross-selling: Identifying opportunities to upsell or cross-sell additional products or services to customers, thereby increasing revenue and customer engagement
- Team Collaboration: Collaborating with team members and departments to resolve complex customer issues and ensure a seamless customer experience
- Continuous Learning: Proactively staying updated on industry trends, product knowledge, and customer service best practices to enhance service delivery.
- Answered 110+ telephone calls per day with professionalism.
Sales Executive
Steven Eagell Toyota
Saint Ives
02.2022 - 07.2022
- At Steven Eagle I was a sales executive
- The job role involved prospecting, making phone calls, dealing with customers in the showroom welcoming them in a friendly manner and being approachable
- My target was to make sales and provide customers with our best offers available
- I also dealt with office enquiries by emailing clients who are interested in our sales
- I learnt many things by working in this field
- I learntmore about cars, became more confident as english was not my first language it built more courage for me
- The knowledge i gained was very informative.
- Increased customer engagement by delivering high-quality product demonstrations.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Understood customer needs to craft exceptional sales journeys.
Warehouse Operative
Argos Distribution Warehouse
Bedford
11.2019 - 01.2022
- My job role at argos warehouse consisted of picking, packing, loading and unloading heavy items
- However working as a team and working hard to achieve our dialy target which I never failed to incomplete
- I have worked in all areas such as goods in, RCU and return
- This specific job gave me experience and helped me become confident in many ways.
Education
Matriculation - Computer science
Govt. High School
Islamabad, PakistanFsc - Pre-Engineering
HA Islamia College
Rawalpindi, PakistanSkills
- Target-driven Sales Executive adept at increasing revenue, increasing client base and maximising company market share Talented at identifying sales opportunities and presenting key features of products to clients Successful at delivering team sales and customer service KPI indicators
- Outstanding customer service skills
- Good IT knowledge
- Multilingual
- Front desk operations
Additional Information
- Eligible to work in the UK: Yes
Languages
English
Fluent
Hindi
Fluent
Urdu
Fluent
References
References available upon request.
Timeline
Customer Care Advisor
Mercedes-Benz Group
07.2022 - 09.2024
Sales Executive
Steven Eagell Toyota
02.2022 - 07.2022
Warehouse Operative
Argos Distribution Warehouse
11.2019 - 01.2022
Matriculation - Computer science
Govt. High School
Fsc - Pre-Engineering
HA Islamia College
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