Monika Luczak
Basildon,ESS
Summary
Loyal employee with solid understanding of training and mentoring employees. Drives store success by overseeing team activities and daily operations. Dedicated to delivering maximum profits and offering top-notch services. Flexible individual with high level of professionalism, patience and productivity.
Possessing a good team spirit, deadline orientated and having a passion for providing good standards of hospitality. Self-driven and motivated to go extra mile to serve and assist team. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
21
21
years of professional experience
Work History
General Catering Assistant
BaxterStorey
12.2024 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
Barista
Costa Coffee
01.2024 - Current
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Warmly greeted and served customers, promptly processing payments to minimize wait times.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimize mistakes.
- Delegated tasks to staff to meet daily service requirements.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Provided excellent customer experiences through attentive, efficient service.
Coffee shop assistance
Muffin Break
10.2021 - 01.2024
- Created clean, hygienic café environments, continuously prioritizing adherence to food safety rules.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared menu items according to exact recipes and portion requirements, delivering consistent, quality food service.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Presented food in eye-catching, uniform ways for maximum customer appeal.
- Completed opening and closing procedures each day.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
Bench Worker/Warehouse worker
The Finishing Line
08.2007 - 10.2021
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Communicated with all levels of staff, maintaining positive, productive working environments.
- Minimized product damage, ensuring goods were correctly handled and stored to task specifications.
- Cleaned and tidied work areas to meet inspection requirements.
- Received deliveries and helped to coordinate storage.
Coffee assistant
MORELLI'S CAFE
05.2007 - 10.2007
- Provided excellent customer experiences through attentive, efficient service, increasing repeat business.
- Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
- Created clean, hygienic café environments, continuously prioritizing adherence to food safety rules.
- Worked with professionalism and skills, maintaining high presentation.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
Hairdresser
Jean Louis David
06.2005 - 03.2007
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Set up workstations and treatment rooms with necessary products, equipment and supplies.
- Managed appointments and schedules to smooth workflow.
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
- Supervised staff performance in absence of management, maintaining faultless salon services.
Hairdressing assistant
MEDELEINE - HAIR SALON
01.2004 - 06.2005
- Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
- Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
- Created positive, warm salon environment when greeting clients and supplying refreshments.
Education
Barista Accreditation Program - Certificate of Recognition
FoodCo Building Brands
Basildon01.2022
High School Diploma - Equivalent To A Level
High School Czestochowa
Poland05.2003
NVQ Level 2 - Hairdresser
Apprenticeship
Poland04.2000
Skills
- Table service
- Food preparation
- Cash handling
- Highly responsible and reliable
- Fine dining experience
- Interpersonal skills
- Food safety understanding
- High-volume dining
- Efficient under pressure
- Complaint management
Education
Hair professional
Timeline
General Catering Assistant
BaxterStorey
12.2024 - Current
Barista
Costa Coffee
01.2024 - Current
Coffee shop assistance
Muffin Break
10.2021 - 01.2024
Bench Worker/Warehouse worker
The Finishing Line
08.2007 - 10.2021
Coffee assistant
MORELLI'S CAFE
05.2007 - 10.2007
Hairdresser
Jean Louis David
06.2005 - 03.2007
Hairdressing assistant
MEDELEINE - HAIR SALON
01.2004 - 06.2005
Barista Accreditation Program - Certificate of Recognition
FoodCo Building Brands
High School Diploma - Equivalent To A Level
High School Czestochowa
NVQ Level 2 - Hairdresser
Apprenticeship
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