Bianca Martins Matthews
East Kilbride
Summary
Accomplished professional with a strong foundation in negotiation proficiency, multi-tasking capability, and conflict resolution. Demonstrates expertise in risk management, cross-functional collaboration, and quality control standards. Possesses robust business acumen and proactive initiative, complemented by strategic thinking and project coordination skills. Adept at process improvement to drive operational efficiency. Committed to leveraging these competencies to achieve organisational goals and enhance overall performance.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Corporate Business Support Manager
Glasgow Life
Glasgow, Glasgow City
10.2021 - 01.2025
- Provides strategic guidance and operational leadership company-wide
- Leading 80 employees and developing high-performing teams while managing HR duties
- Lead process improvements using Lean Six Sigma methodologies
- Proficient in portfolio project management, including performance reporting
- Implement strategies for operational efficiency and business continuity
- Coordinate cross-functional support, influence senior management, and drive organisational excellence
- Professional guidance and customised solutions to challenges
- Specialised in project management, resource allocation, and milestone achievement
- Specialised in aligning role activities with strategic objectives
- Specialised in Public Sector legislative and procedural compliance requirements
- Formulated plans to tackle complex operational problems
- Skilfully engage and influence peers and senior colleagues with strong negotiation abilities
Business Analyst
Glasgow Life
Glasgow, Glasgow City
03.2017 - 10.2021
- Specialised in data analysis and information management
- Facilitated evidence-based decision-making with comprehensive research and detailed reporting
- Led Lean Six Sigma projects to enhance process efficiency and deliver value
- Demonstrated exceptional communication and liaison skills with multiple partners and stakeholders
- Analysed and reported tourism trends for strategic decision-making
- Prepared and presented reports to senior management and external partners
- Encouraged development of clear objectives and action plans.
- Evaluated existing and proposed procedures, saving £10k from the budget
Administration Officer
Glasgow Life
08.2011 - 03.2017
- Direct line management of the 11 employees, ensuring efficient workflow and high-quality output
- Engaged in horizon scanning and strategic liaising with local-level management to effectively assess and meet administrative needs
- Expert in negotiating administrative requests, prioritising tasks, and establishing deadlines
- Effective delegation of tasks among team members, optimising productivity and team morale
- Compilation and presentation of quarterly performance and HR-related attendance statistics
- Management of office financial responsibilities, including safe-key and float handling
- Execution of comprehensive staff training, mentoring, and performance management to foster a high-performing team
- Handling HR duties aligned with company policies, including leave management, sickness tracking, and conducting various HR-related interviews
- Leading recruitment efforts for clerical staff company-wide, ensuring the best talents are onboarded
- Advocacy and championing crucial business processes and systems within Glasgow Life, enhancing service delivery and customer satisfaction in arts, music, and cultural venues
Clerical Assistant
Glasgow Life
Glasgow, Glasgow City
02.2010 - 08.2011
- Created detailed administration and office procedures to improve accuracy and efficiency.
- Ensured confidentiality of sensitive information adhering strictly to data protection policies.
- Documented financial transactions in Excel and classified each with correct code.
- Procurement of goods and service via PECOS.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Administration assistant
Glasgow City Council
Glasgow, Glasgow City
10.2004 - 02.2010
- Data input to iWorld database
- Complaint handling including recording on Lagan system
- Processed client requests for enhanced customer satisfaction.
- Distributed correspondence for efficient dissemination of information across departments.
- Performed general clerical duties as required, contributed to overall operational efficiency.
- Handled sensitive information, maintained confidentiality at all times.
Education
Bachelor of Arts - Business Management
University of Strathclyde
Glasgow, Glasgow City 09.2019 - 07.2024
Higher National Certificate - Health, Fitness and Exercise
Langside College
Glasgow, Glasgow City 08.2001 - 07.2002
Skills
- Negotiation proficiency
- Multi-Tasking capability
- Conflict Resolution
- Risk Management
- Cross functional collaboration
- Quality control standards
- Business acumen
- Proactive initiative
- Strategic thinking
- Project coordination
- Process Improvement
Certification
Business Continuity Management, certificate number: 24455 (2023)
Chartered Manager, Chartered Management Institute, P04824428 (2022)
IOSH Managing Safely, certificate number: 806561 (2021)
Lean Six Sigma Green Belt, certificate number: 13729173 (2017)
Lean Six Sigma Yellow Belt, certificate number: 13729165 (2017)
References
References available upon request.
Timeline
Corporate Business Support Manager
Glasgow Life
10.2021 - 01.2025
Bachelor of Arts - Business Management
University of Strathclyde
09.2019 - 07.2024
Business Analyst
Glasgow Life
03.2017 - 10.2021
Administration Officer
Glasgow Life
08.2011 - 03.2017
Clerical Assistant
Glasgow Life
02.2010 - 08.2011
Administration assistant
Glasgow City Council
10.2004 - 02.2010
Higher National Certificate - Health, Fitness and Exercise
Langside College
08.2001 - 07.2002
Business Continuity Management, certificate number: 24455 (2023)
Chartered Manager, Chartered Management Institute, P04824428 (2022)
IOSH Managing Safely, certificate number: 806561 (2021)
Lean Six Sigma Green Belt, certificate number: 13729173 (2017)
Lean Six Sigma Yellow Belt, certificate number: 13729165 (2017)
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