Hannah Ward
East Kilbride
Summary
Eager and enthusiastic individual with a passion for the rights of immigrants and asylum seekers in the UK. Looking to contribute extensive expertise in research capability, team leadership, and documentation. Demonstrates exceptional time management techniques and excels in multidisciplinary team collaboration. Adept at empathetic listening, communication skills, and cultural awareness, ensuring effective interpersonal communication and conflict resolution. Hoping to make a difference even if its small.
Overview
3
3
years of professional experience
Work History
Bar Supervisor
Oran Mor, Scotsman Group
Glasgow, Glasgow City
03.2022 - Current
- Supervised team members to ensure excellent service delivery.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Trained staff for improved service quality and professionalism.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Coordinated with kitchen staff to provide seamless service during dining hours.
Education
Bachelor of Law - Common Law
University of Glasgow
Glasgow 09/2020 - 06/2025
Skills
- Research capability
- Team Leadership
- Documentation expertise
- Time management techniques
- Multidisciplinary team collaboration
- Empathetic listening
- Communication skills
- Cultural awareness
- Interpersonal communication
- Conflict resolution techniques
Affiliations
- Reading
- Volunteering
- Activism
Timeline
Bar Supervisor
Oran Mor, Scotsman Group
03.2022 - Current
Bachelor of Law - Common Law
University of Glasgow
09/2020 - 06/2025
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