Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
BusinessDevelopmentManager

Amy Mckechnie

Glasgow

Summary

Driven individual with knack for leadership and excellent customer service. Personable with natural ability to lead and inspire teams, demonstrating strong communication and problem-solving skills honed through diverse roles within the Live Entertainment industry. Proven success in managing internal and external stakeholder relations and ensuring smooth operations in high-pressure environments.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Box Office Clerk/ Team Leader

Glasgow Life
Glasgow, Glasgow City
03.2022 - 03.2025
  • Strong working knowledge of arts enterprise software, CRM system Tessitura.
  • Ensured strict adherence to the Data Protection Act.
  • Evaluated and reported on sales and managed the box office system.
  • Completed thousands of transactions per week in cash and credit.
  • Intimately familiar with large music venue accounting procedures.
  • Strong working knowledge of banking, cashing up and accounting procedures.
  • Coordinated with event organisers for smooth execution of shows.
  • Streamlined ticketing process to enhance operational efficiency.
  • Ensured accurate record-keeping for effective business operations.
  • Communicated with 50+ prospective customers every day, leading to the generation of record breaking yearly sales in company history.

Bar Supervisor

Encore
Glasgow, Glasgow City
01.2022 - 03.2025
  • Responsible for cashing up bar till at end of the night and ensuring that all transactions balanced
  • Managing staff and delegating tasks to ensure efficiency
  • Mixing and preparing a range of different drinks, both alcoholic and non-alcoholic
  • Welcoming customers and providing the highest customer service possible at all times
  • Processing large payments, handling cash and credit cards
  • Strictly adhering to food and beverage health and safety regulations
  • Checking legal identification of customers, confirming customers meet legal drinking age to adhere to laws and regulations
  • Determining when to refuse service based on guidelines for responsible sale of alcohol
  • Restocking and replenishing bar inventory and supplies

Sales Administrator/ Product Expert

Shedman
Glasgow, Glasgow City
01.2019 - 01.2022
  • Developed brand presence by managing company's social media platforms.
  • Successfully drove customer engagement with innovative social media campaigns.
  • Spearheaded social media initiatives, leading to stronger online presence.
  • Updated company's CRM regularly, enabling accurate tracking of leads and customers.
  • Generated regular reports for insightful business decisions.
  • Coordinated with the sales team, enhancing overall productivity.
  • Supported in arranging travel itineraries for travelling sales staff ensuring seamless trip planning.
  • Streamlined order processing systems to maximise efficiency.
  • Updated sales records promptly and precisely for reliable reporting.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
  • Drafted periodic reports to inform upper management on KPIs and operational issues.
  • Supported strategy delivery through accurate sales systems and spreadsheet management.
  • Cultivated positive rapport across all enterprise levels, managing stakeholder relations in support of organisational needs.

Education

Diploma of Higher Eduction - Business

Glasgow Clyde College
Glasgow
08.2019 - 06.2021

Skills

  • Microsoft Office (all packages)
  • Management Skills
  • Communication
  • Time management
  • Attention to detail
  • Data analysis and entry
  • CRM software proficiency
  • Bar operations supervision
  • Invoice collation
  • Efficient multitasking
  • Banking and cashing up procedures
  • Composure under pressure
  • Strategic planning
  • Social media marketing

Certification

Full UK Drivers License.

References

References available upon request.

Timeline

Box Office Clerk/ Team Leader

Glasgow Life
03.2022 - 03.2025

Bar Supervisor

Encore
01.2022 - 03.2025

Diploma of Higher Eduction - Business

Glasgow Clyde College
08.2019 - 06.2021

Sales Administrator/ Product Expert

Shedman
01.2019 - 01.2022

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Amy Mckechnie