Bharati Tulsidas Gaonkar
Hounslow,HOUNSLOW
Summary
I am very honest, trustworthy, flexible, reliable and hardworking individual with the drive and ambition to become a successful part of the management team. Positively demonstrating the natural ability to deal with people of all ages and backgrounds with my previous experiences. This extends over to be a good team worker as well being able to work on own initiatives. Through all my experiences, have been able to develop excellent communication, listening and negotiating skills that can be transferred into the tasks I conduct. Takes pride in being able to work under pressure, maintaining accuracy with acute attention for detail and meets deadlines and targets confirming to set procedures. I would like to take a part in further development and training programmes for the future needs and for growth of the company.
Overview
11
11
years of professional experience
Work History
ICTS (INTERNATIONAL CONSULTANTS ON TARGETED SECURITY)
11.2023 - Current
- As a British Airways customer I am responsible for checking passports and correct relevant travel documents for passengers who is travelling to the United States and Canada chosen by US government (Homeland Security) and TSA (Transportation Security Administration) to protect US transportation system followed by their procedures.
ANGARD STAFFING
07.2021 - 10.2023
- As a mail Sorter I was responsible for sorting mails for the correct postcodes in order to get it delivered correctly without any errors manually and electronically.
RIVER CASTLE RESTAURANT & ACCOMMODATION
06.2015 - 07.2020
- As a Receptionist I was responsible for attending and making calls for the customers in order to keep good relationship with them also help them with their queries and requirements etc.
Education
Graduation - B. Com
Goa University
Diploma - computer application
Skills
- Computer literate in current Microsoft office software packages
- Good Customer service skills
- Good verbal and communication skills
- Literacy and Numeracy skills
- Confidence with all aspects of administration – typing, filing, photocopying
- Responsible for data entering on the system provided by the customers under the current GDPR rules
- Processing bookings and making appointments
- Sending mails and promotional materials and adapting follow up procedures
- Keeping diary of contacts and comfortable networking
- Confidents in a wide variety of Customer Care skills
- Possess the ability to liaise at all levels
- Answering telephone enquiries and dealing with it efficiently and effectively
- First point of contact in reception work and greeting of clients and customers
- Good communication Skills
- Self Confidence /respects
- Willing to learn
REFERENCE
- Mitchell, Willis, Manager, Mitchell.willis@icts.co.uk., 07703723688., ICTS
- Tennyson, Viegas, Proprietor, rivercastle17@gmail.com, 0091-9822184369/0091-9822385144, River Castle Restaurant & Accommodation
Hobbies & Interests:
I enjoy reading, listening music and playing badminton etc.
Timeline
ICTS (INTERNATIONAL CONSULTANTS ON TARGETED SECURITY)
11.2023 - Current
ANGARD STAFFING
07.2021 - 10.2023
RIVER CASTLE RESTAURANT & ACCOMMODATION
06.2015 - 07.2020
Graduation - B. Com
Goa University