Beverley Jane Green
Plymouth,Devon
Summary
Dedicated professional with extensive expertise in child protection awareness, social emotional learning, and phonics expertise. Demonstrates exceptional courtesy and patience while promoting literacy and numeracy in alignment with the national curriculum. Skilled in tailoring communication, handling stress, and ensuring client confidentiality. Proficient in safeguarding regulations compliance, SEN knowledge, and SEND assistance and adept at using teaching aids, planning activities, and employing positive reinforcement to support diverse learning needs. Committed to fostering a safe and inclusive educational environment.
Offer strong communication and problem-solving skills with enthusiasm for helping customers. Knowledgeable about building positive relationships and managing difficult situations with patience and empathy. Ready to use strong communication, problem-solving, and interpersonal skills in a new position
Overview
45
45
years of professional experience
8
8
years of post-secondary education
Work history
Customer care representative
Foundever
Plymouth, Devon
11.2018 - 01.2026
- Executed effective objection handling to resolve customer concerns promptly.
- Provided comprehensive customer support through email and telephone communications.
- Conducted data input for accurate record-keeping.
- Assisted customers with banking issues to ensure satisfaction.
- Coordinated with outsourcing company for John Lewis to enhance service delivery.
- Deescalated tense situations for improved customer relationships.
- Exhibited excellent problem-solving skills for effective dispute resolution.
Teaching assistant
Willow Town Primary School
Ebbw Vale, Blaenau Gwent
11.2016 - 03.2018
- Assisted child with severe low-functioning autism through nappy changing and feeding tasks.
Teaching assistant
Cross Ash Primary School
Four Crosses, Powys
03.2016 - 07.2016
- individualised support for child facing reading, writing, and fine motor skills difficulties
Teaching assistant
Sofrydd Primary School
Newport, Pembrokeshire
02.2016 - 03.2016
- Delivered targeted maths and literacy interventions to enhance student skills.
- Provided general support in classroom activities to facilitate learning.
- Supervised younger children's play to ensure safety and engagement.
- Assisted with numeracy and literacy development in a Welsh educational context.
Teaching Assistant
Various teaching assistant agencies
09.2015 - 09.2015
- Collaborated with multiple teaching assistant agencies to deliver support in schools throughout South Wales.
- Improved student engagement by utilising interactive learning techniques.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
Teaching Assistant
Keyham Barton Primary School
Plymouth, Devon
03.2009 - 07.2015
- Delivered general classroom support to enhance learning environments.
- Facilitated phonics and guided reading sessions for improved literacy skills.
- Designed and maintained classroom displays to engage students.
- Implemented numeracy and literacy interventions to address diverse learning needs.
- Provided one-to-one support for children with special educational needs and disabilities.
- Supervised playground and dinner hall activities to ensure safety and well-being.
Customer service representative
Asda Stores
Plymouth, Devon
04.1992 - 03.2009
- Facilitated returns and refunds at customer service desk, resolving objections effectively.
- Cashed up checkouts daily to ensure accurate financial reporting.
- Provided support to colleagues during peak service times.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Classroom Assistant
St Pauls Catholic Primary School
Plymouth, Devon
01.2001 - 01.2002
- Implemented behavioural management strategies suggested by teachers, maintaining a calm and focused classroom atmosphere.
- Ensured a safe learning environment by monitoring student behaviour.
- Assisted in lesson planning, resulting in engaging class sessions.
- Supported teachers by preparing classroom materials.
Pre-School Nursery Assistant
Marine Academy
Plymouth, Devon
01.2000 - 01.2001
- Collaborated with other nursery staffs to ensure efficient day-to-day operations.
- Supported special needs children individually enhancing inclusivity within the setting.
- Promoted language development through storytelling sessions nurturing communication skills.
- Encouraged good hygiene practices among children promoting a healthy routine.
- Fostered positive relationships with parents for better understanding of child's needs.
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
- Facilitated outdoor activities
- Created caring bonds with children for comfort and safety within nursery.
Secretary
Metal Components
Shoreham-by-Sea, West Sussex
01.1981 - 01.1990
- Invoiced clients promptly to ensure timely payments.
- Performed filing and general office duties to maintain organisation.
- Assisted customers via telephone, addressing inquiries and resolving issues.
Education
BCS level 1 and level 2 - ECDL IT user skills
learn direct
05.2018 - 07.2018
N.V.Q. Level 3 - Teaching Assistant
Achievement Training
01.2009 - 01.2010
N.V.Q. Level 2 - Teaching Assistant, Mathematics, English
Swarthmore college
01.2008 - 01.2009
N.V.Q. Level 2 - Child care and Early Years Education
Tamerside college
01.2000 - 01.2001
Certificate of Secondary Education - English, Human Studies, Drama, Chemistry, History
Boundstone Community College
01.1974 - 01.1979
Skills
- Client confidentiality understanding
- Tailoring communication
- Stress handling capability
- Exceptional courtesy
- Patience and tolerance
- Literacy and numeracy promotion
- Safeguarding regulations compliance
- Special Educational Needs and Disabilities (SEND) assistance
Additional Information
Planning and Teaching Phonics, Guided Reading, Supporting booster groups for Numeracy and Literacy, Giving verbal and/or written feedback to class teacher, Supporting children with Added Learning Difficulties (A.L.D.), Supporting a child with challenging behaviour, Supporting a child with very low functioning autism
Custom Section
2001-01-01 to 2017-12-31, First Aid Training HABC Level 2, Safeguarding Level 1, Child Protection, Primary Teaching Assistants Induction, Behaviour Management, Equal Opportunities, Understanding Challenging Behaviour, Child Abuse Issues and Procedures, Phonics Read-Write-Ink Scheme and Letters and Sounds
Volunteer
- Marine Academy Plymouth (was Tamarside), Classroom Assistant, 2000-01-01, 2001-12-31
- St Pauls Catholic Primary School, Classroom Assistant, 2001-01-01, 2002-12-31
References
Available upon request.
Affiliations
- Music and dance
- Classic films
- Cooking
- Victorian history
Timeline
Customer care representative
Foundever
11.2018 - 01.2026
BCS level 1 and level 2 - ECDL IT user skills
learn direct
05.2018 - 07.2018
Teaching assistant
Willow Town Primary School
11.2016 - 03.2018
Teaching assistant
Cross Ash Primary School
03.2016 - 07.2016
Teaching assistant
Sofrydd Primary School
02.2016 - 03.2016
Teaching Assistant
Various teaching assistant agencies
09.2015 - 09.2015
Teaching Assistant
Keyham Barton Primary School
03.2009 - 07.2015
N.V.Q. Level 3 - Teaching Assistant
Achievement Training
01.2009 - 01.2010
N.V.Q. Level 2 - Teaching Assistant, Mathematics, English
Swarthmore college
01.2008 - 01.2009
Classroom Assistant
St Pauls Catholic Primary School
01.2001 - 01.2002
Pre-School Nursery Assistant
Marine Academy
01.2000 - 01.2001
N.V.Q. Level 2 - Child care and Early Years Education
Tamerside college
01.2000 - 01.2001
Customer service representative
Asda Stores
04.1992 - 03.2009
Secretary
Metal Components
01.1981 - 01.1990
Certificate of Secondary Education - English, Human Studies, Drama, Chemistry, History
Boundstone Community College
01.1974 - 01.1979