Bethany Norris
Summary
A highly upbeat, flexible, and focused professional with a strong work ethic who enjoys being busy in the workplace and always strives to complete tasks to the highest standards. I am passionate about supporting children and their families, creating engaging activities that promote development and wellbeing. I am punctual, reliable, and friendly, with excellent teamwork and communication skills. I am committed to safeguarding, supporting others, and continuing to develop my knowledge and skills within childcare and customer-focused environments.
Overview
18
18
years of professional experience
Work history
Safety Steward
Portsmouth Football Club
2024.01 - Current
- Provide excellent customer service to all visitors attending the stadium
- Act as a welcoming first point of contact, ensuring guests feel safe and supported
- Monitor health and safety within the stadium environment
- Support colleagues with the smooth running of match days
- Respond appropriately to situations requiring safeguarding or safety awareness
- Engage professionally with members of the public and staff
Childcare Assistant
Southsea Nature Nursery
2022.01 - Current
- Started as a trainee and progressed to an unqualified Childcare Assistant after achieving a Level 2 qualification in Childcare
- Safeguard children and support their wellbeing in line with nursery policies and procedures
- Support colleagues and work collaboratively as part of a team
- Plan and deliver engaging activities that support learning, development, and creativity
- Build positive relationships with children, encouraging confidence, curiosity, and independence
- Create enriching learning experiences to captivate and engage young minds
Operations Centre Operative
Mountjoy
2012.02 - 2015.08
- Handled incoming calls and customer enquiries
- Responded to emails and resolved complaints professionally
- Maintained accurate records and followed company procedures
- Delivered a high standard of customer service
Customer Assistant
Marks & Spencer
2007.12 - 2010.07
- Provided customer service within a busy retail environment
- Worked in the Bureau De Change handling financial transactions
- Assisted customers with queries and product information
- Supported stock management and store operations
Education
Childcare Level 2 Certificate - undefined
2023.01 - 1 2024
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Highbury College
2020.01 - 1 2022
Hairdressing Level 3 - undefined
Working in Schools Level 1 - undefined
Hairdressing Level 2 - undefined
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Havant College
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Mayville High School
Skills
- Safeguarding and child protection awareness
- Excellent communication and organisational skills
- Activity planning and child development support
- Strong customer service skills
- Health and safety awareness
- Ability to work as part of a team and independently
- Attention to detail
- Reliable, punctual, and adaptable
References
Available upon request.
Volunteer Experience
- Home Start Portsmouth, Group Leader, 2019-09, Present, Completed health and safety checks before, during, and after group sessions, Planned and delivered group activities for families and children, Created a friendly, welcoming, and inclusive environment, Supported families within the community
- Breastfeeding Network, Helper, 2017-01, 2019-12, Provided information and support to parents, Demonstrated effective listening and communication skills, Maintained impartiality and professionalism at all times
Timeline
Safety Steward
Portsmouth Football Club
2024.01 - Current
Childcare Level 2 Certificate - undefined
2023.01 - 1 2024
Childcare Assistant
Southsea Nature Nursery
2022.01 - Current
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Highbury College
2020.01 - 1 2022
Operations Centre Operative
Mountjoy
2012.02 - 2015.08
Customer Assistant
Marks & Spencer
2007.12 - 2010.07
Hairdressing Level 3 - undefined
Working in Schools Level 1 - undefined
Hairdressing Level 2 - undefined
undefined
Havant College
undefined
Mayville High School