Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic

Danyal Iqbal

Glasgow,South Lanarkshire

Summary

Dedicated professional with a strong foundation in customer service and guest experience, adept at crowd monitoring and ensuring safety awareness. Skilled in conflict de-escalation and professional communication, with a proven ability to log incidents accurately and write detailed reports. Demonstrates excellent time management, teamwork, and radio etiquette while following procedures meticulously. Proficient in numeracy, cash handling, and quick mental calculations, aiming to leverage these skills to enhance operational efficiency in dynamic environments.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work history

Safety Steward

G4S
Glasgow
12.2023 - 08.2025
  • Monitor entrances/exits, queues and crowd movement according to event briefings and health & safety protocols.
  • Provide friendly, accurate information and wayfinding; resolve issues quickly or escalate to supervisors/emergency services when required.
  • Conduct visual checks and dynamic risk assessments; identify hazards and report incidents promptly to Control using agreed procedures.
  • Support emergency responses and evacuation drills; maintain professionalism under pressure at high‑attendance events (up to ~60,000 attendees).
  • Key Achievement: Helped deliver safe, smooth crowd management across multiple fixtures/concerts with zero major incidents on post.

Education

Advanced Higher - Mathematics

Shawlands Academy
01.2023 - 12.2023

Highers - Physics, Human Biology, English

Shawlands Academy
01.2022 - 12.2023

Skills

  • Customer service
  • Guest experience
  • Crowd monitoring
  • Safety awareness
  • Conflict de-escalation
  • Professional communication
  • Incident logging
  • Report writing
  • Time management
  • Working to briefings
  • Numeracy
  • Cash handling
  • Quick mental calculations
  • Teamwork
  • Radio etiquette
  • Following procedures

Languages

English
Punjabi

Custom

Available on request.

Timeline

Safety Steward

G4S
12.2023 - 08.2025

Advanced Higher - Mathematics

Shawlands Academy
01.2023 - 12.2023

Highers - Physics, Human Biology, English

Shawlands Academy
01.2022 - 12.2023
Danyal Iqbal