Bethany Eldridge
Nuneaton
Summary
Accomplished Hospitality and Retail Manager with over 8 years leading teams in fast-paced environments. Expertise in team leadership, training, compliance, and operational management. Recognised for upholding brand standards and enhancing team engagement. Experienced in social media content creation, achieving significant engagement. Seeking to leverage leadership and people management skills in a supportive business.
Overview
10
10
years of professional experience
Work History
Supervisor
Compass Group
Coventry
10.2023 - Current
- Supervised and supported team members, ensuring efficient daily operations
- Train staff on procedures, ensuring full understanding of brand standards and updates
- Conducted compliance checks, including PCI, waste recording, and operational audits, to uphold regulatory standards
- Maintain high standards of food safety, hygiene, and allergen compliance across site
- Monitor stock availability and ensure product range is consistently maintained
- Supported promotions and upselling initiatives, contributing to enhanced sales performance
Store Manager
Costa Coffee
10.2022 - 10.2023
- Managed store operations, overseeing staffing, payroll, rotas, and recruitment to ensure smooth daily functioning
- Led, coached, and developed team members through regular 1:1s and on-the-job training
- Ensured full compliance with brand standards, food safety, and operational procedures
- Prepared store for audits, consistently maintaining high standards
- Supported marketing campaigns, facilitating product launches and promotions to enhance customer engagement
- Contributed to national campaigns by preparing products for promotional photography, showcasing brand offerings effectively
Studio Manager
Meet Your Miracle
Coventry
09.2021 - 10.2022
- Oversaw daily operations of busy private healthcare studio, ensuring smooth functioning and high service quality
- Coordinated rotas, payroll, recruitment, and staff training, supporting optimal team performance
- Led team to meet sales targets through effective upselling of service packages
- Resolved customer queries and complaints with professionalism, enhancing customer satisfaction and loyalty
- Ensured high standards of customer care, including referrals as needed
- Managed and created social media content, achieving high engagement including a viral video with over 5 million views
- Produced weekly performance and business reports
Store Manager
Costa Coffee
12.2019 - 09.2021
- Managed KPIs including sales, waste, labour, and customer service metrics
- Managed team of 12 staff, enhancing collaboration and operational effectiveness
- Promoted from Supervisor in recognition of strong performance and leadership ability
- Delivered consistent customer satisfaction through effective team leadership
- Led recruitment and onboarding, delivering structured training programmes to ensure team readiness
- Maintained high audit standards through strong operational control and team engagement
- Oversaw stock control, banking, payroll, and administrative processes to maintain operational integrity
Supervisor
Costa Coffee
03.2018 - 12.2019
- Assisted store management in daily operations and supervised team to ensure smooth workflow
- Ensured high standards of customer service and product quality to enhance customer satisfaction
- Oversaw stock, waste, and ordering processes to maintain optimal inventory levels
- Acted as key holder responsible for opening and closing the store
- Completed end-of-day financial procedures including till reconciliation
Customer Team Leader / Customer Assistant
Co-op
11.2016 - 03.2018
- Led shifts, delegated tasks, and managed team performance
- Achieved promotion to Team Leader within one year due to exceptional performance
- Enhanced store membership sales performance within the region, contributing to overall growth
- Handled cash, ensured store compliance, and completed closing procedures.
- Cultivated strong relationships with team members and management, fostering a collaborative work environment
Education
GCSEs - Maths
Kenilworth Secondary School
Kenilworth Warwickshire01-2011
GCSEs - Science
Kenilworth Secondary School
Kenilworth Warwickshire01-2011
GCSEs - Food Tech
Kenilworth Secondary School
Kenilworth Warwickshire01-2011
GCSEs - English
Kenilworth Secondary School
Kenilworth Warwickshire01-2011
Skills
- Store management
- Stock management
- Stock Control
- KPI & Target Management
- Performance management
- Performance Metrics
- Audits
- Operational audits
- Compliance management
- Recruitment
- Staff recruitment
- Training
- Customer Service Excellence
- Customer service
- Complaint resolution
- Team Leadership & Staff Development
- Team motivation
- Staff scheduling
- Task prioritisation
- Attention to Detail
- Communication
- Verbal communication
- Leadership
- Task prioritisation
Additional information
Strong communicator with a positive and proactive approach, Experienced in high-pressure, customer-facing environments, Confident in leading teams and driving performance improvements, Passionate about developing others and maintaining high standards
Timeline
Supervisor
Compass Group
10.2023 - Current
Store Manager
Costa Coffee
10.2022 - 10.2023
Studio Manager
Meet Your Miracle
09.2021 - 10.2022
Store Manager
Costa Coffee
12.2019 - 09.2021
Supervisor
Costa Coffee
03.2018 - 12.2019
Customer Team Leader / Customer Assistant
Co-op
11.2016 - 03.2018
GCSEs - Maths
Kenilworth Secondary School
GCSEs - Science
Kenilworth Secondary School
GCSEs - Food Tech
Kenilworth Secondary School
GCSEs - English
Kenilworth Secondary School