Hasibur Rahman Ali Khatun
Summary
Motivated and approachable customer service professional with a strong track record of delivering exceptional support in fast-paced environments. Skilled in handling customer queries, resolving complaints, and building positive relationships to ensure satisfaction and loyalty. Adept at multitasking, maintaining professionalism under pressure, and using strong communication and problem-solving abilities to meet customer needs efficiently. Committed to providing high-quality service and contributing to team success.
Hard-working Team Leader with 3+ years of experience in different environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
Overview
4
4
years of professional experience
Work History
Supervisor
Tortilla Mexican Grill
Greenwich, United Kingdom
05.2024 - Current
- Oversee the preparation and cooking of all food items to Tortilla's brand standards.
- Ensure food is cooked fresh, efficiently, and consistently during busy service periods.
- Maintain kitchen cleanliness, organisation, and compliance with food hygiene regulations.
- Lead and support the kitchen team during shifts.
Train, coach, and develop junior kitchen staff on prep techniques, safety, and speed. - Delegate tasks to ensure smooth kitchen flow and high service standards.
- Monitor stock levels, rotation, and ordering of kitchen supplies.
- Minimise waste and help maintain food cost targets.
- Conduct inventory checks and work with the GM/AM to reduce shrinkage.
- Work closely with the front-of-house team to ensure smooth service.
- Communicate effectively during busy hours to keep pace and quality.
- Support management in implementing menu updates or promotions.
Team Leader
KFC
Chatham, United Kingdom
07.2021 - 03.2023
- Supervise and support team members during shifts.
Motivate staff to deliver excellent customer service and maintain high energy. - Train new employees on KFC procedures, food safety, and hygiene standards.
- Oversee day-to-day operations, including food preparation, service, and cleanliness.
- Ensure compliance with KFC operational standards, health & safety regulations, and food hygiene protocols.
- Manage inventory levels, stock rotation, and ordering supplies when needed.
- Handle customer complaints and resolve issues efficiently and professionally.
- Ensure customers receive a positive and consistent experience.
- Monitor service times and customer satisfaction levels.
- Open and close the store when required.
- Handle cash, card payments, and balance tills accurately.
- Complete shift paperwork, sales reports, and other administrative tasks.
IT service desk analyst
Princess Royal University Hospital
Orpington
06.2021 - 10.2022
- Respond to incoming technical issues via phone, email, or ticketing systems. Diagnose and resolve hardware, software, network, and application problems.
- Log, track, and manage incidents and service requests.
- Investigate recurring technical issues. Work with technical teams to identify root causes and implement solutions to prevent future incidents.
- Maintain and update documentation, FAQs, and troubleshooting guides to assist users and service desk teams.
Education
BTEC Extended Level 3 - IT
Midkent College
Gillingham, KentBSc - computer Science (Cyber Security)
University of Greenwich
Greenwich, LondonSkills
- Store Management
- People Management
- Productivity
- Sales
- Labour Management
- Basic technical knowledge of: Windows/Mac operating systems
- Microsoft 365 and other common office software
- Networks, Wi-Fi, and VPN troubleshooting
- Expertise in relevant software
- Policy implementation and enforcement
- Crisis handling acumen
- Tolerance and patience
- Communication excellence
- Stock management
- Finance management
Interests
- Learning new things
- Browsing
- Reading
- Travelling
Timeline
Supervisor
Tortilla Mexican Grill
05.2024 - Current
Team Leader
KFC
07.2021 - 03.2023
IT service desk analyst
Princess Royal University Hospital
06.2021 - 10.2022
BTEC Extended Level 3 - IT
Midkent College
BSc - computer Science (Cyber Security)
University of Greenwich
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