Summary
Overview
Work history
Education
Skills
Timeline
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Chantelle Darby

Chantelle Darby

Great Oakley,bedfordshire

Summary

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skilful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.


Skilled carer working with elderly patients and clients with disabilities. Manages health concerns, nutrition and household cleanliness with strong attention to detail.

Compassionate Carer providing exceptional levels of support to patients, working to improve levels of independence and self-respect. Providing day-to-day care, compassionate conversation and consistent positive support for all-round first-class service.

Overview

19
19
years of professional experience

Work history

Supervisor

Starbucks Coffee
Bedford, Central Bedfordshire
05.2025 - Current


  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Worked closely with baristas to ensure they understood the unique profiles of each roast,.
  • Collaborated closely with baristas for efficient handling of coffee-related orders.
  • Ensured team adhered to standardised procedures, food hygiene and safety policies and best barista practices by role modelling exemplary behaviour.
  • Initiated effective solutions for customer complaints or issues.
  • Exhibited excellent multitasking skills, handling multiple orders simultaneously.
  • Built strong rapport with regular customers to foster loyalty.
  • Diligently followed recipes and presentation standards for consistent output.
  • Showcased creativity whilst developing seasonal drink menus.
  • Upheld health and safety regulations at all times, reducing workplace accidents.
  • Maintained clean, hygienic workstation for enhanced café environment.
  • Ensured consistent quality with careful preparation of all beverages.
  • Collaborated effectively with team members for smooth operations.
  • Trained new staff members on coffee-making techniques to maintain standard quality.
  • Enhanced customer satisfaction by providing efficient, friendly service.
  • Cleaned counters, machines, utensils and seating areas for immaculate café conditions.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.

Lash technician

Angel lashes
Bedford, Bedfordshire
03.2023 - Current
  • Applied artificial lashes to clients to enhance natural appearance and beauty.
  • Consulted with clients and made recommendations to achieve desired results.
  • Cleaned up working area and disposed of used supplies to maintain safe working environment.
  • Developed personalised and professional relationships with regular guests to promote client loyalty.
  • Cleaned clients' lashes with disinfection solutions to remove germs and bacteria.
  • Maintained sanitary conditions in salon to prevent and curb spreading infections.
  • Provided makeup advice to clients for enhancing eyelashes appearance.
  • Applied synthetic fibre eyelash extensions glued onto existing lashes for beauty.
  • Upheld sterilisation standards for equipment and tools to meet spa's policies and procedures.
  • Maintained adequate stock supplies through daily inventory management.
  • Educated clients about proper lash aftercare to maintain durability.
  • Provided accurate and detailed descriptions of treatments, services and hours of operations to customers.
  • Responded to guests' requests for complete satisfaction.
  • Operated phone system to answer questions and book appointments for existing clients.

self employed

myself
Oakley, Bedford
07.2019 - Current
  • Performed asset recognition to verify return profit over time.
  • Consulted with customers to develop optimal finish strategies.
  • Used colour, space and composition to produce desired artistic effects.
  • Inspected raw, in-process and finished material and products for defects or malfunctions.
  • Cut materials according to specifications in preparation for make and sale.
  • Consistently met production targets, creating candles and homemade products on time.
  • Understood customer criteria to create homemade products meeting specific customer specifications.
  • Delivered customer follow-up services through all products to achieve best results.
  • Inspected and tested products to ensure health and safety conformity.
  • Liaised with clients to create bespoke artisan handmade products in line with desired specifications.
  • Retrieved and transported material and supplies to and from work area and locations.
  • Cleaned jars, scraped floors and performed other general cleaning duties.
  • Studied manuals and conditions to accurately determine prescribed temperature and time settings for each material and mould.
  • Minimized waste by accurately measuring mixes and decreasing excess materials by 100%.
  • Upheld high quality standards by designing inspection protocols for finished products.

Supervisor/manager

Claire's
Bedford, Bedfordshire
03.2024 - 05.2025
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Applied positive customer service approach to increase satisfaction levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Managed team of 6 staff, driving performance with motivational strategies to exceed sales targets.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.
  • Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
  • Themed dress up to bring a sense of fun and enjoyment to retail

Retail worker

Krisp bedford
Bedford, Bedfordshire
09.2023 - 03.2024
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Managed daily administration process associated with sales, stock control and deliveries, ensuring all orders were progressed on time.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Created appealing merchandising displays to grow sales for clothing, increasing product sales by 80%.
  • Consistently exceeded customer expectations by providing a higher level of customer service, including product demonstrations, expert advice, service with a smile and politeness.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Minimised stock damage by consistently practising safe and secure stock handling methods.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Maintained meticulous store appearance through cleaning, organising and tidying of shop floor areas.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Built lasting relationships with clients through customer service interactions.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Facilitated smooth store operations, performing daily opening and closing procedures such as store stocking, cashing up, opening of store and closing (shop key handler).
  • Operated at a manager level with assistant role.

Cleaner

Flourish cleaning
Bedford, Bedfordshire
05.2023 - 07.2023
  • Communicated well with team across multiple locations.
  • Emptied and cleaned trash cans following procedures.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Monitored cleaning supplies and ordered more when necessary.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Spot cleaned and sanitised high-touch areas.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.

Carer

zoe cooper
Wootton, Bedford
11.2016 - 07.2017
  • Aided clients with bedtime routines, washing and dressing.
  • Created positive relationships with clients through practical support and companionship, improving overall quality of life.
  • Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
  • Administered client medication with care and precision, prioritising health and comfort.
  • Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
  • Assisted clients with daily household tasks including cleaning, laundry and food preparation.
  • Ensured clients were correctly taking prescribed medications, maintaining optimal health.
  • Supported clients in accessing social and leisure activities, developing increased independence and life satisfaction.
  • Maintained hygienic living environments through regular cleaning.
  • Safely transported and accompanied clients to appointments and activities.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Established and maintained positive exercise and social routines based on service user needs.

Cleaner

marnie boltryk
Bedford, bedford
01.2012 - 02.2016
  • Organised cleaning supply closets for ease in locating necessary products.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Adhered to daily kitchen cleaning checklist and rotated stock to maintain freshness.
  • Followed health and safety standards governing correct use of chemicals.
  • Employed optimal safety practices to eliminate risks, hazards and accidents.
  • Cleaned surfaces to preserve professional standards and minimise infection risks.
  • Sanitised communal touchpoints for optimum worker and visitor health and wellness.
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Polished glass, mirrors and metal items to attractive shine.
  • Achieved spotless results within working timeframes to meet client needs.

Retail Worker

primark
bedford, bedford
07.2006 - 06.2008
  • Consistently exceeded customer expectations by providing on higher level of customer service, including product demonstrations and expert advice.
  • Maximised operational efficiencies by completing a variety of tasks simultaneously, including restocking shelves, clearing clothes from changing rooms and working on tills.
  • Facilitated smooth store operations, performing daily opening and closing procedures such as store stocking, and cashing up.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Maintained meticulous store appearance through cleaning, organising and tidying of changing room and store floor areas.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation.
  • Built lasting relationships with clients through customer service interactions.
  • Promptly greeted and assisted customers, tailoring service and sales style to suit personalised requirements.
  • Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
  • Updated product labelling and promotional pricing.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.

Education

GCSEs - DT TEXTILES, MATHS, SCIENCE, ENGLISH, IT, MUSIC

St Thomas More Catholic School
Bedford

Cpd certified - Lash technician

Tatti lashes
Bedford
03.2023

Skills

  • Self-motivated
  • Confident communicator
  • Outgoing and enthusiastic
  • Outstanding customer service
  • Superb time management
  • Social care
  • Housekeeping
  • Care management
  • Refunds and exchanges
  • Cash drawer management
  • Credit card processing
  • Retail sales techniques
  • Store layout
  • POS Systems
  • Money handling
  • Energetic self-starter
  • Customer service oriented
  • Face-to-face selling
  • Results driven
  • Health and Safety Compliance
  • Employee management
  • Retail management
  • Sales reporting
  • Health and safety procedures
  • Retail leadership
  • Store opening and closing
  • Store Management
  • Promotions and markdowns
  • Ear piercing
  • Nose piercing
  • Stock locating and obtaining
  • Clear communication
  • Fun

Timeline

Supervisor

Starbucks Coffee
05.2025 - Current

Supervisor/manager

Claire's
03.2024 - 05.2025

Retail worker

Krisp bedford
09.2023 - 03.2024

Cleaner

Flourish cleaning
05.2023 - 07.2023

Lash technician

Angel lashes
03.2023 - Current

self employed

myself
07.2019 - Current

Carer

zoe cooper
11.2016 - 07.2017

Cleaner

marnie boltryk
01.2012 - 02.2016

Retail Worker

primark
07.2006 - 06.2008

GCSEs - DT TEXTILES, MATHS, SCIENCE, ENGLISH, IT, MUSIC

St Thomas More Catholic School

Cpd certified - Lash technician

Tatti lashes

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Chantelle Darby