Bethany Ankers
Blackpool,Lancashire
Summary
Highly skilled professional with a strong work ethic and proven leadership abilities. Demonstrates exceptional composure under pressure, effective problem-solving capabilities, and excellent communication skills. Holds a personal license and is committed to achieving career goals through continuous improvement and dedication.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Hotel Manager
Choice Hotels-Claremont
Blackpool, Lancashire
03.2022 - Current
- Established effective communication channels between departments to facilitate seamless operations.
- Conducted regular property inspections, ensuring high standards of cleanliness and maintenance.
- Prioritised guest needs, resulting in elevated satisfaction levels.
- Investigated negative reviews and implemented corrective actions to improve future guest experiences.
- Led a team to deliver exceptional customer service, enhancing hotel reputation.
- Provided cross-departmental support across restaurant, bar, housekeeping, and reception.
Hotel Receptionist
Choice Hotels- Cliffs
Blackpool, Lancashire
11.2021 - 03.2022
- Provided hotel information for improved guest experience.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Responded promptly to customer queries, ensuring an enjoyable stay.
Waitress Assistant
Palma Cafe
Blackpool, Lancashire
04.2015 - 11.2021
- Assisted in food preparation, ensuring prompt service during busy times including the height of the Blackpool season.
- Enhanced customer service by promptly taking orders and delivering food.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Bar Team Leader/ Floor Supervisor
ASM Global- First Direct Arena
Leeds, Yorkshire
11.2018 - 03.2021
- Delegated tasks effectively amongst team members, optimising productivity.
- Handled customer complaints diplomatically, maintaining positive business relationships.
- Successfully delivered on tasks within tight deadlines.
- Completed customer orders with speed and accuracy.
- Completed duties to deliver on targets with accuracy and efficiency.
- Sustained tidy bar area throughout shifts, ensuring optimal working conditions.
Education
Bachelor of Arts - Events Management
Leeds Beckett University
Leeds 09.2017 - 05.2020
A-Levels - Finance, IT and Media
Blackpool Sixth Form
Blackpool 09.2015 - 06.2017
Skills
- Composure under pressure
- Problem solving
- Communication skills
- Leadership
- Personal license holder
- Strong work ethic
Timeline
Hotel Manager
Choice Hotels-Claremont
03.2022 - Current
Hotel Receptionist
Choice Hotels- Cliffs
11.2021 - 03.2022
Bar Team Leader/ Floor Supervisor
ASM Global- First Direct Arena
11.2018 - 03.2021
Bachelor of Arts - Events Management
Leeds Beckett University
09.2017 - 05.2020
A-Levels - Finance, IT and Media
Blackpool Sixth Form
09.2015 - 06.2017
Waitress Assistant
Palma Cafe
04.2015 - 11.2021
Similar Profiles
Austin PineAustin Pine
Night Auditor at Choice HotelsNight Auditor at Choice Hotels
Cindy FennerCindy Fenner
Head of Housekeeping Services at Comfort Inn by Choice HotelsHead of Housekeeping Services at Comfort Inn by Choice Hotels
Joseph ButtsJoseph Butts
Front Desk Receptionist at Comfort Inn by Choice HotelsFront Desk Receptionist at Comfort Inn by Choice Hotels
Michael ManningMichael Manning
Sales manager at BetfredSales manager at Betfred
Scarlett DarlingtonScarlett Darlington
Front of house team member at Hip Hop ChickenFront of house team member at Hip Hop Chicken