Bethany Ankers
Blackpool,Lancashire
Summary
Highly skilled professional with a strong work ethic and proven leadership abilities. Demonstrates exceptional composure under pressure, effective problem-solving capabilities, and excellent communication skills. Holds a personal license and is committed to achieving career goals through continuous improvement and dedication.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Hotel Manager
Choice Hotels-Claremont
Blackpool, Lancashire
03.2022 - Current
- Established effective communication channels between departments to facilitate seamless operations.
- Conducted regular property inspections, ensuring high standards of cleanliness and maintenance.
- Prioritised guest needs, resulting in elevated satisfaction levels.
- Investigated negative reviews and implemented corrective actions to improve future guest experiences.
- Led a team to deliver exceptional customer service, enhancing hotel reputation.
- Provided cross-departmental support across restaurant, bar, housekeeping, and reception.
Hotel Receptionist
Choice Hotels- Cliffs
Blackpool, Lancashire
11.2021 - 03.2022
- Provided hotel information for improved guest experience.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Responded promptly to customer queries, ensuring an enjoyable stay.
Waitress Assistant
Palma Cafe
Blackpool, Lancashire
04.2015 - 11.2021
- Assisted in food preparation, ensuring prompt service during busy times including the height of the Blackpool season.
- Enhanced customer service by promptly taking orders and delivering food.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Bar Team Leader/ Floor Supervisor
ASM Global- First Direct Arena
Leeds, Yorkshire
11.2018 - 03.2021
- Delegated tasks effectively amongst team members, optimising productivity.
- Handled customer complaints diplomatically, maintaining positive business relationships.
- Successfully delivered on tasks within tight deadlines.
- Completed customer orders with speed and accuracy.
- Completed duties to deliver on targets with accuracy and efficiency.
- Sustained tidy bar area throughout shifts, ensuring optimal working conditions.
Education
Bachelor of Arts - Events Management
Leeds Beckett University
Leeds 09.2017 - 05.2020
A-Levels - Finance, IT and Media
Blackpool Sixth Form
Blackpool 09.2015 - 06.2017
Skills
- Composure under pressure
- Problem solving
- Communication skills
- Leadership
- Personal license holder
- Strong work ethic
Timeline
Hotel Manager
Choice Hotels-Claremont
03.2022 - Current
Hotel Receptionist
Choice Hotels- Cliffs
11.2021 - 03.2022
Bar Team Leader/ Floor Supervisor
ASM Global- First Direct Arena
11.2018 - 03.2021
Bachelor of Arts - Events Management
Leeds Beckett University
09.2017 - 05.2020
A-Levels - Finance, IT and Media
Blackpool Sixth Form
09.2015 - 06.2017
Waitress Assistant
Palma Cafe
04.2015 - 11.2021