Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Beth Duckworth

Burnley,Lancashire

Summary

I am a highly organised individual with great communication and interpersonal skills. I enjoy a varied and busy work day and have good literacy and computer skills. I am well presented and take pride in my work. I am a friendly energetic individual with experience providing administrative support and customer service to clients and internal staff.

Overview

7
7
years of professional experience
9
9
years of post-secondary education

Work History

Customer Advisor/Cash Office Assistant

B&Q
Stockport, Greater Manchester
01.2021 - Current
  • Managed high-volume customer enquiries on the phone across various channels, delivering helpful, timely and professional service.
  • Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
  • Recorded and processed customer data accurately.
  • Logged and counted the in store sales.
  • Delivered outstanding customer care with face to face interaction with the customers.

Customer Service Advisor/Receptionist

Camorada
Rawtenstall , Lancashire
09.2019 - 08.2020
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Answered numerous telephone calls per day, compiling detailed notes and promptly forwarding as required.
  • Updated client accounts and patient charts to maintain accurate and up-to-date files.
  • Offered prompt solutions to maintain customer satisfaction.

Dog Grooming Assistant

Lisa's Dog Grooming
Burnley, Lancashire
01.2016 - 08.2018
  • Shampooed, conditioned and provided treatments to dogs' coats in line with skin condition requirements.
  • Assessed paws, ears and eyes for injuries or infections upon check-in and notified customers of issues immediately.
  • Followed established process for bathing and grooming dogs to remove dirt, matting and parasites.
  • Contributed to repeat business and referrals by consistently providing outstanding customer service to both clients and pets.

Education

Bachelor of Arts - History

Manchester Metropolitan University
Manchester
09.2020 - 05.2023

A-Levels - Fine Art, History, English Language

Burnley College
Burnley, Lancashire
09.2017 - 06.2019

GCSEs -

Blessed Trinity RC College
Burnley
09.2012 - 07.2017

Skills

  • Customer Care
  • IT Skills which includes Microsoft Office, Excel and Powerpoint
  • Problem Solving
  • Attention to Detail
  • Excellent people skills
  • Adaptability
  • Emotional Intelligence
  • Team Player
  • Patience
  • Self Disciplined
  • Motivated
  • Strong Work Ethic


Hobbies

. I feel passionate about animals and I was going to study Zoology in hopes for career in conservation this led me to do voluntary work at an elephant sanctuary in Thailand. 

. My love for animals led me to also undertake voluntary work at my local kennels, working with dogs, cats, rabbits, guinea pigs and horses. 

. I love travelling and recently went inter-railing visiting, Hungary, Austria, Croatia and Greece. 

. I love to read historical books, specifically about European Monarchs.

. To support myself while studying I qualified as a Nail Technician which I found very fun.

Timeline

Customer Advisor/Cash Office Assistant

B&Q
01.2021 - Current

Bachelor of Arts - History

Manchester Metropolitan University
09.2020 - 05.2023

Customer Service Advisor/Receptionist

Camorada
09.2019 - 08.2020

A-Levels - Fine Art, History, English Language

Burnley College
09.2017 - 06.2019

Dog Grooming Assistant

Lisa's Dog Grooming
01.2016 - 08.2018

GCSEs -

Blessed Trinity RC College
09.2012 - 07.2017

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Beth Duckworth