Beth Duckworth
Burnley,Lancashire
Summary
I am a highly organised individual with great communication and interpersonal skills. I enjoy a varied and busy work day and have good literacy and computer skills. I am well presented and take pride in my work. I am a friendly energetic individual with experience providing administrative support and customer service to clients and internal staff.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Customer Advisor/Cash Office Assistant
B&Q
Stockport, Greater Manchester
2021.01 - Current
- Managed high-volume customer enquiries on the phone across various channels, delivering helpful, timely and professional service.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Recorded and processed customer data accurately.
- Logged and counted the in store sales.
- Delivered outstanding customer care with face to face interaction with the customers.
Customer Service Advisor/Receptionist
Camorada
Rawtenstall , Lancashire
2019.09 - 2020.08
- Answered and helped resolve enquiries from clients, vendors and general public.
- Answered numerous telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Updated client accounts and patient charts to maintain accurate and up-to-date files.
- Offered prompt solutions to maintain customer satisfaction.
Dog Grooming Assistant
Lisa's Dog Grooming
Burnley, Lancashire
2016.01 - 2018.08
- Shampooed, conditioned and provided treatments to dogs' coats in line with skin condition requirements.
- Assessed paws, ears and eyes for injuries or infections upon check-in and notified customers of issues immediately.
- Followed established process for bathing and grooming dogs to remove dirt, matting and parasites.
- Contributed to repeat business and referrals by consistently providing outstanding customer service to both clients and pets.
Education
Bachelor of Arts - History
Manchester Metropolitan University
Manchester 2020.09 - 2023.05
A-Levels - Fine Art, History, English Language
Burnley College
Burnley, Lancashire 2017.09 - 2019.06
GCSEs -
Blessed Trinity RC College
Burnley 2012.09 - 2017.07
Skills
- Customer Care
- IT Skills which includes Microsoft Office, Excel and Powerpoint
- Problem Solving
- Attention to Detail
- Excellent people skills
- Adaptability
- Emotional Intelligence
- Team Player
- Patience
- Self Disciplined
- Motivated
- Strong Work Ethic
Hobbies
. I feel passionate about animals and I was going to study Zoology in hopes for career in conservation this led me to do voluntary work at an elephant sanctuary in Thailand.
. My love for animals led me to also undertake voluntary work at my local kennels, working with dogs, cats, rabbits, guinea pigs and horses.
. I love travelling and recently went inter-railing visiting, Hungary, Austria, Croatia and Greece.
. I love to read historical books, specifically about European Monarchs.
. To support myself while studying I qualified as a Nail Technician which I found very fun.
Timeline
Customer Advisor/Cash Office Assistant
B&Q
2021.01 - Current
Bachelor of Arts - History
Manchester Metropolitan University
2020.09 - 2023.05
Customer Service Advisor/Receptionist
Camorada
2019.09 - 2020.08
A-Levels - Fine Art, History, English Language
Burnley College
2017.09 - 2019.06
Dog Grooming Assistant
Lisa's Dog Grooming
2016.01 - 2018.08
GCSEs -
Blessed Trinity RC College
2012.09 - 2017.07