Experienced in providing exceptional customer service in busy F&B environments. Capable of multitasking, handling customer inquiries and maintaining a clean, welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
F&B Assistant
Hogarths Stone Manor
09.2025 - 03.2026
Served meals and beverages promptly, ensuring orders were correct and met customer satisfaction
Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
Collaborated effectively with events and venue staff
Waitress/Events Staff
Stourport Manor Hotel
10.2024 - 09.2025
Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Processed payments efficiently during shifts.
Adhered to health and safety guidelines to promote safe working conditions.
Handled customer enquiries and complaints with professionalism and care.
Counter Staff Member
Lins‘ Wok
10.2023 - 05.2024
Prepared and packed food orders accurately to meet customer specifications.
Trained new staff on counter procedures and customer service skills.
Education
GCSEs -
Halesowen College
Halesowen
01-2024
Skills
Customer service
Team collaboration
Time management
Food allergy awareness
CPLS
Allergen Awareness including Natasha’s Law, Award for Licensed Premises Staff, Food Safety Awareness, Working at Heights Awareness, COSHH in a Food Environment, GDPR for Hospitality, Health & Safety in a Food Environment.