Shwetaben Goswami
Harrow,united kingdom
Summary
Experienced in hospitality industry with focus on food and beverage service. Consistently enhance guest experiences through excellent customer service and attention to detail. Skilled in multitasking, team collaboration, and maintaining high standards of cleanliness and organisation. Offering strong foundation in customer service and teamwork. Knowledgeable about maintaining hygiene standards and ensuring positive dining experience. Ready to use and develop communication, multitasking, and problem-solving skills in role.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
F&B assistant
Doorsett hotel
London, united kingdom
04.2025 - Current
- Assisted in preparation and presentation of food and beverages for guests.
- Maintained cleanliness and organisation of dining areas and service stations.
- Supported team members in delivering exceptional customer service experiences.
- Collaborated with kitchen staff to ensure timely and accurate order fulfilment.
- Adhered to health and safety regulations whilst handling food and beverages.
- Worked closely with the kitchen staff to ensure timely food delivery.
- Helped resolve any guest queries or issues swiftly upholding excellent customer relations.
Education
Master of Business Administration - finance
Sal institute of management
Ahmedabad, India 09.2020 - 09.2022
Skills
- Wine serving techniques
- Proficient in english language
- Vegetarian cuisine knowledge
- Innovative beverage suggestions
- Knowledge of dietary restrictions
- Reservation handling
- Cash handling
- Customer Service
- Order processing
- Complaint resolution
- F&B best practices
- Bar service
- Food and drink recommendations
Languages
English
Upper intermediate
Hindi
Intermediate
Gujarati
Native
Timeline
F&B assistant
Doorsett hotel
04.2025 - Current
Master of Business Administration - finance
Sal institute of management
09.2020 - 09.2022