Amy Chuong
Northampton,northamptonshire
Summary
A hardworking and passionate job seeker with strong organisation skills, eager to help companies and advance skills.
Ready to help team achieve company goals. Willing to work within a team and
communicate to provide the best service to customers. Aiming to be organised and dependable,
managing priorities with a positive attitude - taking on responsibility.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
F&B assistant
Hilton
Northampton, Northamptonshire
06.2023 - Current
- Ensured clean and tidy workstation, promoting health and safety standards.
- Helped resolve any guest queries or issues swiftly upholding excellent customer relations.
- Prepared tables for meals which facilitated smooth service flow.
- Managed cash transactions accurately for trustworthy financial operations.
- Delivered superior customer service, improving overall restaurant ratings.
- Worked closely with kitchen staff to ensure timely food delivery.
- Assisted in event planning at establishment, creating memorable experiences for patrons.
- Took restaurant orders and personalised service by advising guests on menu choices.
- Promptly addressed customer issues or escalated guest concerns to F&B Supervisor.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
Mail sorter
Royal Mail
Northampton, Northamptonshire
12.2022 - 01.2023
- Kept work area clean and tidy, promoting a safe working environment.
- Demonstrated strong teamwork skills whilst handling large quantities of letters and packages.
- Made certain no delays occurred whilst following strict postal codes during mail distribution.
- Adhered strictly to data protection regulations whilst handling personal correspondence.
- Sorted mails accurately for swift retrieval and delivery, improving productivity.
- Provided support to colleagues when managing high volumes of postal items.
- Hand-sorted letters and small parcels, placing in postal trays for distribution.
Waitress
Old Northamptonaians association
Northampton, Northamptonshire
06.2022 - 06.2022
- Enhanced guest satisfaction through attentive and prompt service.
- Provided top-notch service to customers, improved overall dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Maintained clean and organised dining area for customer comfort.
- Met special dietary requests with careful preparation and presentation of dishes.
- Collaborated with kitchen staff to ensure order accuracy.
- Managed table settings for enhanced dining experience.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Greeted and escorted guests to tables.
Education
A-Levels - Photography, Sociology, Psychology
Caroline Chisholm School
Northampton 09.2021 - 05.2023
GCSEs - ICT, Photography, Child Development, Geography, English Lit & Lang, Maths, Combined Science
Caroline Chisholm School
Northampton 09.2019 - 05.2021
Bachelor of Arts - Photography
University of Northampton
Northampton11.2026
Skills
- Postal code knowledge
- Job task planning
- Maintaining concentration
- Communication effectiveness
- Consistency
- Alcohol licensing laws knowledge
- Customer Service
- Allergen awareness
- Guest food service
Timeline
F&B assistant
Hilton
06.2023 - Current
Mail sorter
Royal Mail
12.2022 - 01.2023
Waitress
Old Northamptonaians association
06.2022 - 06.2022
A-Levels - Photography, Sociology, Psychology
Caroline Chisholm School
09.2021 - 05.2023
GCSEs - ICT, Photography, Child Development, Geography, English Lit & Lang, Maths, Combined Science
Caroline Chisholm School
09.2019 - 05.2021
Bachelor of Arts - Photography
University of Northampton