Bernard Arthur
Essex
Summary
Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory.
Seasoned professional in managing business regions with focus on growth and profitability. Bring forth ability to drive company success through strategic planning and team leadership, utilising knowledge of market trends and customer needs. Possess skill set in operational management and communication, ensuring smooth business operations and enhanced productivity.
Overview
14
14
years of professional experience
Work history
Area manager
Premier Support Services Group
Birmingham, West Midlands
2020.08 - Current
- Handled crisis situations promptly and efficiently, minimising potential risk or damage.
- Fostered a culture of continuous improvement within the organisation.
- Implemented cost-effective measures, resulting in significant savings for the company.
- Established strong relationships with key stakeholders to enhance business growth.
- Promoted a positive work environment which increased employee retention rate.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Created and implemented best practice policies and processes to aid operational performance.
- Allocated teams, materials and calendar space for individual projects.
School Care taker
White hall primary school
Chingford, Essex
2012.06 - 2019.12
- Prepared school facilities for special activities or events; facilitated seamless execution.
- Responded quickly to emergencies or unexpected situations to minimise disruption.
- Maintained clean and safe school grounds by regular sweeping, mopping, and rubbish removal.
- Monitored CCTV systems regularly to ensure student safety.
- Secured positive environment by promptly addressing maintenance issues.
- Assisted in setup and takedown of school events for smooth operations.
Education
First Aid Course Level three - Emergency Management
St. John Ambulance
Grays02.2020
COSHH - Risk Assessment
Royal Society for the Prevention of Accidents
London 01.2018
GCSEs - Economics
Opoku Ware secondary school
Kumasi06.2001
Skills
- Decision-Making proficiency
- Accountability and responsibility
- Customer Service
- Employee management
- Operational quality control
- Customer relations expertise
- Order management
- Asset Management
- Controlling costs
- Resilience under pressure
Timeline
Area manager
Premier Support Services Group
2020.08 - Current
School Care taker
White hall primary school
2012.06 - 2019.12
First Aid Course Level three - Emergency Management
St. John Ambulance
COSHH - Risk Assessment
Royal Society for the Prevention of Accidents
GCSEs - Economics
Opoku Ware secondary school