Ghazanfar Ali
Al Nahda 2,Dubai
Summary
Accomplished professional with extensive expertise in retail management systems, Peachtree Accounting Software, and customer service. Demonstrates proficiency in Microsoft Office Suite, KPIs mastery, and P&L accountability. Skilled in staff recruitment, training, development, and disciplinary issue resolution. Adept at territory management and area sales reporting with a strong focus on decision-making proficiency. Committed to enhancing customer satisfaction through comprehensive service checks and restaurant orientation reports. Career goal: to leverage extensive skills in a dynamic managerial role to drive operational excellence and team success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Area manager
Costa Coffee
Birmingham, West Midlands
01.2018 - 12.2024
- Implemented cost-effective measures, resulting in significant savings for the company.
- Handled crisis situations promptly and efficiently, minimising potential risk or damage.
- Streamlined operations by introducing innovative managerial procedures.
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Liaised regularly with senior management to discuss operational updates and improvements.
- Managed budgets effectively, maintaining financial health of designated area stores.
- Improved team efficiency by implementing new strategies for task delegation.
- Analysed sales data regularly for informed decision-making processes.
- Led multiple teams across different areas, fostering collaboration and communication.
- Adopted sustainable practices within the organisation enhancing corporate social responsibility image.
- Established strong relationships with key stakeholders to enhance business growth.
- Monitored competition closely, staying ahead in market trends and consumer behaviour.
- Trained members of the team for improved overall productivity.
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Resolved conflicts promptly to promote positive environments for customers.
Area Manager
Baskin Robbins
Dubai
08.2016 - 05.2017
- Company Overview: Baskin Robbins is world’s famous brand of ice cream and cakes
- In GCC Galadari Group is franchisee of Baskin Robbins
- Dunkin Brands are very keen to maintain their standers in each of the outlet around the world
- Maintaining the brand standards of customer services, recipe, cleanliness & merchandising in each store
- Making action plan to achieving the sales & Categories targets given by company
- Follow up on each and every staff about performance, achieving targets, meeting standers and attitude towards job
- Making stores growth from last year sale (Comparisons)
- And discussing with staff on daily basis, what we need to do next day
- Staff meetings to plan of achieving targets and motivate staff
- Encourage and motivate staff towards job
- Making sales reports and comparisons and send to Operation manager
- On job staff training, counseling’s and follow ups on issues
- Handling customer complains in professional way, satisfy them and assuring that they will visit again our store
- Making audit of each stores about standards and procedures
- And submitting to DBI.(Dunkin Brands International)
- Inventory and stocks audits and verify if any variance
- P&L and productivity of stores and make action plans accordingly
- Baskin Robbins is world’s famous brand of ice cream and cakes
- In GCC Galadari Group is franchisee of Baskin Robbins
- Dunkin Brands are very keen to maintain their standers in each of the outlet around the world
Store Manager
STARBUCKS COFFEE
Dubai
11.2013 - 08.2016
- Company Overview: One of the leading brand in coffee and retail industry in UAE
- More than 168 branches in whole UAE and fully penetrated in market
- Having all international standards of service, partners trainings and food safety
- As a store manager, I have gone through all the barista training and shift supervisor training thoroughly
- And also finished Shift supervisor training and Retail management training modules
- Also prepared PIAT for a store
- Partners training and development plans
- Quarterly budget chasing and updating to team regularly about achievements
- Setting expectation to teams for achieving budget sales, food safety standards and best customer service
- On job training of partners to help for achieving expectations
- Scheduling for partners and update to DM
- Ordering warehouse according to the par levels to avoid over stock
- Follow up the maintenance issues of stores
- Giving timely feedback to each partner to help to improve performance
- Reviewing the GL (Journal Leger) & KFR (Key financial report) or P&L of store
- And making action plan on controllable expenses
- Maintaining the discipline in store as per policies and SOPs
- Following the SOPs accurately
- One of the leading brand in coffee and retail industry in UAE
- More than 168 branches in whole UAE and fully penetrated in market
- Having all international standards of service, partners trainings and food safety
Restaurant Manager
Al Farooj Fresh Chicken
Dubai
07.2011 - 11.2013
- Company Overview: The leading multi-national fast food and grill restaurant in UAE, it has branches in Saudi Arabia, Lebanon and France also
- Managing all account books
- Purchasing invoices inventory and store inventory
- Making monthly Profit and Loss report
- Staff hiring’s and placing them to stations
- Suppliers management, confirming the availibity of all products in the restaurant
- Ordering to warehouse and suppliers for the products
- Customer handling and satisfactions
- Train the staff on their stations
- Maintain profitability with QSC and product yield
- The leading multi-national fast food and grill restaurant in UAE, it has branches in Saudi Arabia, Lebanon and France also
Floor Manager
McDonalds
10.2010 - 05.2011
- 7 month work as a Floor Manager in McDonalds
- First Two month was training
- I have trained for customer services and management on international standards
- I have completed my FMDP (Floor management development Program) and MDP Vol 1
- (Managers Development Program)
- I have passed the training programs like FMC (Floor Manager Course) from Mc Donald’s Head Office
- Cash issue and taking handovers from cashiers
- Inventory controlling system operations
- Making daily cash sheets and petty cash sheet
- Handling local purchase
- Head of purchasing and accounts of Stationary department
- Head of MDS (McDonalds Delivery Services) department in store
Education
B.com - Bachler in Commerce
Punjab University
Faisalabad 01/2003 - 01/2008
Skills
- RMS (Retail Management System)
- Peachtree Accounting Software
- Mystery shopper certified course
- Service checks
- Restaurant Orientation Reports (ROR)
- Customer service steps training
- Microsoft office suite proficiency
- KPIs mastery
- P and L accountability
- Area sales reporting
- Decision-Making proficiency
- Customer Service
- Employee management
- Territory management
- Staff recruitment and training
- Staff development
- Disciplinary issue resolution
- Inventory management
- Inventory control
- Account management
- Team Leadership
Languages
English
Fluent
Urdu
Proficient (C2)
Arabic (Beginner)
Intermediate
Custom
- Mystery shopper certified course, ISC (International Service Check), 2009, 2010, 2011
- Restaurant Orientation Reports (ROR) trainings, Dunkin Brands International
- Customer service steps training courses, Dunkin Brands International
Personal Information
- Passport Number: LN1791043
- Father's Name: Muhammad Akram
- Date of birth: 06/17/86
- Nationality: Pakistan
- Marital status: Married
- Residence Permit: Settlement. Spouse visa
- Religion: Islam
Affiliations
- Traveling
Certification
Driving License : UAE (Cars)
Driving License : UK (Cars )
References
References available upon request.
Timeline
Area manager
Costa Coffee
01.2018 - 12.2024
Area Manager
Baskin Robbins
08.2016 - 05.2017
Store Manager
STARBUCKS COFFEE
11.2013 - 08.2016
Restaurant Manager
Al Farooj Fresh Chicken
07.2011 - 11.2013
Floor Manager
McDonalds
10.2010 - 05.2011
B.com - Bachler in Commerce
Punjab University
01/2003 - 01/2008
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